Page 12 - MCMcKinney Digest Guide Mobile

11
How Are We Doing?
We care about your hospital stay Please let us know if we can help you by:
• RESPONDING quicker to your needs
• EXPLAINING things di erently or or more clearly
• HELPING to keep your room clean or or more quiet
• EASING your pain
• EXPLAINING every part of your healthcare plan until you fully
understand
LET US KNOW!
Let Us
Know!
At Medical City McKinney our goal is to provide you you with the best care possible If you you have questions or or concerns about the quality of care that you or or or a a a a a a a family member
is receiving or or has received do not hesitate to speak with your nurse or or the nursing supervisor Please contact the Hospital To Provide Dept 1234 with your compliments complaints or concerns You may call at any time during or after your stay After hours please dial Ext 3456 Also you have the the the right to le a a a complaint with either or both the the the Texas Department of State Health or The Joint Commission Texas Department of State Health Services Enforcement Unit
P O Box 149347 • Austin TX 78714-3199 512-834-6665 • • Complaint hotline: 888-973-0022 • • Fax: 512-834-6625 Email: Enforcement@dshs state tx us O ce of Quality & Patient Safety The Joint Commission One Renaissance Blvd Oakbrook Terrace IL 60181 800-994-6610 or or Email: Complaint@ jointcommission org Medical City McKinney Cares!
Delivering the best hospital experience is very important
to us! Dial 1234 from your hospital phone and
let us know how we can best meet your your needs
during your your stay