Page 13 - MCMcKinney Digest Guide Mobile

Patient Satisfaction Is Important To Us
Medical City McKinney participates in in in The Joint Commission’s accreditation process process This process process helps us provide safe high-quality care treatment
and
services by identifying opportunities for improvement Our goal is is to provide you with the best care Your stay is is important
to to us and
we want to to hear
from you • Are you you getting the care you you you need?
• Are your your doctors and
nurses addressing your your questions and
requests?
• How can we improve?
Please talk with your nurse or case manager about any questions or or issues you you may have or or dial 1234 from your bedside phone What is HCAHPS?
Hospital Consumer Assessment of Healthcare Providers & Systems is a a a a a a a a survey that measures patients’ thoughts about their hospital experience It asks questions based on on on on communication responsiveness cleanliness quietness pain
management communication about medicines discharge information and
overall hospital rating Hospital Compare
is a a a a a a government website that lets consumers compare the the quality of hospital care across the the the country The site is managed by the the Centers for for Medicare & Medicaid Services For more information visit medicare gov/hospitalcompare The Joint Commission develops and
administers voluntary accreditation programs outlining performance standards for for hospitals and
and
other healthcare organizations To see reports for all accredited organizations visit qualitycheck org org Additional information about hospitals and
their performance can be found at: Healthcare Facilities Accreditation Program (HFAP): hfap org and
DNV GL Healthcare: dnvglhealthcare com 12 After you you leave
the hospital you you may receive an HCAHPS patient survey survey by mail Please take the survey survey mail it it back and
help us enhance the quality of services for future patients and
visitors!
PATIENT SATISFACTION