Page 10 - StLV Guide 2017

6
Important Things To Know During Your Stay
PHYSICIAN REFERRAL
To receive a physician referral, please call the Physician Referral Service at 832-534-5177. Referral services are available from 8 am to 5 pm, Monday through Friday.
HOSPITAL HOUSE PHONES
• Local calls: Dial 9, plus the 10-digit phone number.
• Inside the hospital: All extensions within the hospital can be reached by dialing four, followed by the four-digit extension.
• Long-distance calls: To place a long- distance call, you may use a personal long-distance calling card or make
a collect call. For long-distance collect calls, dial 9, then 0 to reach an operator. For more information, dial 0 from within the hospital to reach a hospital operator.
• Outside the hospital: dial 832-534-5000.
• Telephone problems: To report any problems, dial 0 for the hospital operator.
LANGUAGE LINE SERVICE
If the need for a language interpreter arises, the Language Line will provide quali ed interpreter services, including sign language services at 1-800-752-6096.
CELL PHONES
Cell phones may be used inside the hospital in non-patient care areas, such as waiting rooms, lobbies, and the cafeteria. Please remember to be courteous of others when using your cell phone.
PATIENT CARE ASSISTANTS (PCAs)
If you need a nurse or PCA, press the call button located at your bedside.
TESTS & VITAL SIGNS
INTERNET
Wireless Internet access is available throughout the hospital.
ATM
An ATM is located on the First Floor between the Starbucks and the cafeteria.
MAIL & FLOWERS
Mail is delivered to non-Intensive Care Unit (ICU) patient rooms, Monday through Friday. For ICU patients, mail will be delivered to an ICU nurse. Live owers and plants are permitted in all patient rooms, except ICU rooms.
SMOKING POLICY
We are a tobacco-free campus.
If you want to smoke or use tobacco products, you must leave hospital property, which includes all buildings, walkways, and parking lots.
e decision to become tobacco-free was made out of concern for the health, safety, and well-being of all who visit and work at our facilities. Based on this decision, we do not provide accommodations for smokers. If you are a smoker and are interested, smoking cessation information is available from the American Lung Association of Houston.
For more information on smoking cessation, call 713-629-5864 or visit TexasLung.org. If you are being admitted as a patient, please be advised that there
is no smoking or use of tobacco on any property owned by CHI St. Luke’s Health– e Vintage Hospital.
We do o er nicotine patches, other tobacco alternatives, and smoking cessation literature to assist you during your hospital stay. If you leave hospital property to use tobacco, or for other personal reasons, you are asked to notify your nurse so that you can be located, if necessary, and may be asked to sign a “Release of Responsibility” form. In addition, your physician will be noti ed of your departure from hospital property. Your voluntary discharge from hospital property may result in your discharge from CHI St. Luke’s Health–
e Vintage Hospital. Such a discharge may be recorded as a voluntary discharge “against medical advice.” You will need to consult with your insurance carrier
to determine if a voluntary departure from the hospital, against medical advice, a ects your insurance coverage for the hospital admission.
Patients may be awakened early for tests
or to obtain vital signs. We apologize for
the inconvenience, but this timing helps us provide test results and vital sign information to your physician in the morning for use in creating a patient’s daily care plan.
Nutritional Services
We make every e ort to provide nutritious and well-balanced meals that are prepared fresh daily.
Patient Food Services:
Breakfast, lunch and dinner meal orders can be placed by calling extension 46000 from patient room phones from 6:30 am to 6:30 pm.
The meal order should arrive within 45 minutes.
Visitor Food Services:
Cafeteria Hours:
Monday - Thursday 7 am to 7 pm
Friday - Sunday 7 am to 5 pm
Starbucks Hours:
Monday - Thursday 6:30 am to 3 pm
Friday
6:30 am to 2:30 pm
Vending Machines
Vending machines are located by the labor and delivery waiting area on the second oor.
DURING YOUR STAY