Page 5 - StLV Guide 2017

What’s In Our Guide
OUR MISSION 2 HOSPITAL FLOORS 2 DIRECTIONS TO HOSPITAL 2
FOR THE CAREGIVER 12 YOUR MEDICINE MINDER 13
VISITOR INFORMATION
SERVICES & PROGRAMS
ADVANCE DIRECTIVES
DURING YOUR STAY
Physician Referral Hospital House Phones Language Line Service Cell Phones
Patient Care Assistants Tests & Vital Signs Nutritional Services
Patient Food Services
Visitor Food Services Vending, Internet, ATM Mail & Flowers
Smoking Policy
Parking, Security Services Valuables
Fire Safety
Volunteer Department Social Services Chaplaincy Services Television Channel Listing
SPEAK UP!TM
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NON-DISCRIMINATION ENTERTAIN YOUR BRAIN 22
Plus a handy NOTES section
FOCUS ON HEALTH
Six Ways To Help Prevent Hospital Acquired Infection You Can Quit Smoking
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6 AFTER HOSPITAL CARE 6
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FAQs /Billing
PATIENT SATISFACTION
How Can We Help? What Is HCAHPS?
PATIENT RIGHTS & RESPONSIBILITIES
YOUR PRIVACY DISCHARGE PROCESS
Use Our Discharge Checklist
ONLINE BILL PAYMENT
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Manage Your Care & Patient Safety
Ten Tips To Help You Manage Your Care
I.D. Bracelets/Name Badges 8
Tips For Your Doctor Visit
Prepare For Surgery
Choose Your Support Person
What Is An Advocate? 9
Ways To Prevent Hospital Infection
Are You At Risk For A Blood Clot?
Prevent Falls
Keep Your Vaccinations Up-To-Date 10
Understand Your Medications,
Help Prevent Medicine Errors
Know Your Pain Level 11
Isolation Precautions and MDRO 12
e editorial
content of this
guide is the sole responsibility
of Patient Engagement
Solutions, LLC®. It is intended
only for educational use.
Please speak with your doctor
before making any lifestyle or
treatment changes. e people shown in
the patient guide are models and are not known to have any health conditions. Images are for illustrative purposes only. © 2017 Patient Engagement Solutions, LLC®. Engage-Patients.com 844-863-6424.
CHI St. Luke’s Health– e Vintage Hospital is not,
in any way, responsible for the advertisements in this patient guide. CHI St. Luke’s Health– e Vintage Hospital makes no representation or endorsement of any kind related to
the advertised services, entities, or businesses.
CHI St. Luke’s Health– e Vintage Hospital receives no remuneration in exchange for any advertisement.
Thank You For Choosing Us!
Welcome!
Teamed with physicians in
the community, CHI St. Luke’s Health–The Vintage Hospital provides comprehensive medical and surgical services including cardiology, gastroenterology, intensive care, emergency care, orthopedics, women’s services and a Neonatal Intensive Care Unit.
We’re proud to bring the unique combination of modern technology and compassionate care to one of the area’s fastest growing communities.
Thank you for choosing
CHI St. Luke’s Health–The Vintage Hospital for your medical care.
The Vintage Hospital Family
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WELCOME