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customers to dramatically improve their education and business performance by enabling
interoperability between diverse technology systems and streamlining their business processes.

The vision of DIT is to support the mission of Bowie State University in the delivery of quality
education and services to our students through all facets of their experience before, during, and
after their enrollment at the university. The focus is on the basics of improving service quality and
to offer cost effective strategic solutions to the ever increasing technology needs of the campus
community.

The main objective is to provide student-centric technology support and services to enhance and
enrich their chosen field of study as well as teach them how to effectively use information technology
in all facets of a student’s “preparations” for life.

Other objectives include supporting the students, administration, faculty, and staff with all of
their technology needs and provide efficient and quality customer service. DIT personnel work as
a team to provide quality services and courteous customer service to the campus community.
DIT strives to consistently provide optimum service without interruption to the campus
community.

DIT consistently maintains and refurbishes the University’s infrastructure to secure the information,
enhance information access and usage, implement leading edge technologies, and facilitate
personnel and student development. General inquiries and requests for assistance should be
directed to the Enterprise Support Services Helpdesk at extension 2-HELP (2-4357) on campus, 301-
860-4357 or send email to helpdesk@ bowiestate.edu .

Official Communication Email Policy
The University has adopted email as the primary means for sending official communications to
students. Academic advisors, faculty, and campus administrative offices use email to convey
important information and time-sensitive notices. All enrolled students are provided a University
email address. Students are responsible for keeping their email address up to date or for
forwarding email to another address. Failure to check email, errors in forwarding email, and
returned email due to mailbox full or user unknown situations will not excuse a student from
missing announcements or deadlines.

EQUAL EMPLOYMENT OPPORTUNITY/EQUITY COMPLIANCE

Bowie State University, as an employer and higher education institution, is committed to equal
employment opportunity and affirmative action in its admission process, educational programs and
employment that seeks to attract qualified faculty, staff and students of diverse backgrounds. Bowie
State University does not discriminate in admissions, educational programs or employment on the
basis of sex, race/ethnicity, color, religion, age, mental and/or physical disability, national origin,
veterans’ status, sexual orientation, gender identity and expression, genetic information or marital
status. The University is committed to affirmative action under the law in the recruitment and
employment of women, minority group members, individuals with disabilities and veterans.

The university is obligated to investigate in a fair and impartial manner all complaints of
discrimination, harassment, sexual misconduct and unfair management practices. Additionally, the
University provides training through workshops and seminars, assists with requests for reasonable
accommodations, develops recommendations for modification, provides technical assistance to

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