Page 35 - CATALOG 2017

Terms and Conditions

Purchase Orders:

- All purchase orders must be emailed or faxed.
- All purchase orders must include a PO#, phone and fax number, shipping address for delivery

(no PO Boxes) and current model numbers.
- Purchase order confirmation will be emailed or faxed upon request.
- Purchase orders will be placed on hold until any and all discrepancies have been resolved.

by Gravity Glas. Orders will not be put into production until date of resolvement.
- All purchase orders are subject to acceptance and approval by Gravity Glas.

Terms of Sale:

- Custom orders require a 50% non-refundable deposit.
- Production will not begin until deposit is received.
- No returns on custom orders.
- Standard payment terms are Net 10.
- A service fee of 1-1/2% per month (18% annually) will be charged on all past due accounts.
- All expenses incurred for collection, as well as attorney fees, will be added to the amount due.

Cancellations:

- Cancellation of an order in production must be requested in writing and confirmed by Gravity Glas.
- Cancellation of an order after it has been shipped is subject to a restocking fee.

Returns:

- Returned merchandise will not be accepted without a Return Goods Authorization # (RGA) issued
by Gravity Glas.

- All RGA requests must be submitted by the purchasing showroom via email or fax with the following
information: original purchase order number, item(s) to be returned, reason for return and showroom
contact information.

- Once requested, an RGA# will be assigned and emailed or faxed back to the showroom.
- Merchandise must be labeled with RGA# and returned in its original packaging within 10 business days.
- If requesting replacement of returned merchandise a new purchase order must be emailed or faxed

referencing the RGA#.
- Credit will not be issued until merchandise is received in good condition and inspected by Gravity Glas.
- Gravity Glas is not responsible for merchandise returned in any packaging other than the original foam packing,

contents and original box.
- No credit will be issued for unauthorized returns.
- Authorized return of merchandise in new/unused condition:

• Within 60 days of receipt = 25% restocking fee
• 61-120 days of receipt = 50% restocking fee
• Over 120 days of receipt = merchandise will not be authorized for return
- A replacement purchase order must be emailed or faxed to waive restocking fee.

Gravity Glas reserves the rights to: G R AV I T Y |GLAS
toll free 1. 877. 852. 4437
- Change the design or prices without notice www.gravityglas.com
- Modify designs and materials
- Discontinue products without prior notice

All designs remain the property of Gravity Glas and may not be duplicated.
The standard terms and conditions presented herein shall be binding.