Page 35 - Red Book Rev 7.2_Neat
P. 35
Contact the customer…
• Call the customer to advise them of the expected delivery
date/s. Make sure you advise them of the standard delivery
hours: 8AM – 6PM, kerbside. If there is a number of items
coming from separate warehouses you must explain to the
customer to expect separate deliveries.
• If the customer is not available leave a voicemail / a
message with a colleague. Process the order as normal.
• Memos must be kept updated for each order. If you are
unable to process an order you must state why, with as
much information as possible.
• For any orders you are unable to process you must contact
the customer via telephone, if you are unable to get hold of
the customer by phone, please leave a message and also
send an email to the customer. Each customer must be
contacted ASAP.
• If the order cannot be processed due to security you must
raise a pro-forma invoice and send this to the customer.
You must contact the customer via telephone to explain
the procedure.
35 | P a ge
th
Red Book Revision 7 12 November 2019
