Page 9 - AWTX Internal Newsletter December 2018 UK

Spotlight on the Irish

business

John McCullough, Commercial
Manager, tells us about the Irish team

The Irish side of the business has offices in Belfast and
Dublin. The main office where our management team
work from is in Belfast, but our customers in the Republic L-R: Alan Campbell, Ryan Lowry, Ronnie
of Ireland like to see a presence in the ROI so we keep a Fleming, Gary Worthington
small office there too.
through recommendations, so we’re lucky Avery Weigh-
A close-knit team Tronix has such a good reputation!

We’re a relatively small team of 20 employees, but we’re Future plans
all very close. Half of us have been with the company for
over ten years, some much longer, including Area Sales Over the coming years we have a great opportunity
Manager Michael Curran who has been with the business to build on our history and reputation by continuing
41 years and Technical Manager Ronnie Fleming who has to grow relationships with our existing customers and
been with us 47 years! targeting new accounts within the pharmaceutical
industry. The team (old and new) are all doing a great job
We’ve seen a serious amount of change recently with a lot and are bought into what we’re trying to achieve, so it’s
of people retiring and new people joining the business. an exciting time for us all.
Although it’s great to bring new faces in, we’re losing
a huge amount of knowledge, so we’ve been working Fantastic feedback
on knowledge sharing; getting our long-standing Avery Weigh-Tronix have had a relationship with DHL at
team members to impart their wisdom onto our new the Irish airports for over ten years. The team recently
employees before they retire.
received some very positive feedback after quickly
Solid customer relationships jumping into action to calibrate scales, which if left
uncalibrated could have completely held up freight
One of the main differences when comparing Ireland to making its way onto flights.
the UK is that there are few big, international companies
based in Ireland. We deal with more small, independent “I cannot thank you enough for all your support over the
companies, usually in the agricultural and quarry years we have been using you but especially in the last
industries. A large amount of our customer base is couple of weeks.
farm suppliers, with only one weighbridge. We’ve built You guys rallied and saved our day during a week that
relationships with these customers was steadily going pear-shaped. To see Ron and
over long periods of time and our Kieran in the Dublin HUB calibrating our scales
customers listen to us and trust was very reassuring, and more so when I spoke
us, which demonstrates just how with them and their professionalism was obvious.
important relationship building is Their attention to detail was a pleasure to see. At
to the business.
Shannon Airport I was fortunate to meet Seamus
I recently found a service and who calibrated our scales with a calm demeanour
calibration agreement form from in a time of crisis. Thanks to your guys, our flights
North Cork Co-op signed in 1932 departed without a hitch.
– that account is still with us today I cannot thank you enough, Avery Weigh-Tronix is
– we are still providing them service an extension of what I do, and no one can compare.
and calibration!
I look forward to continued business with you in
Reputation is critical in Ireland, the future.”
we’re a small country where people Kenneth Byrne (Operations Trainer)
ask around before making a purchase and sales are made

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