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IFAA Superannuation Tender 400pp
design, infographics , custom illustrations project management, copy writing, production
PROPOSAL FOR ADMINISTRATION SERVICES
REQUEST FOR PROPOSAL SUBMISSION FRIDAY 23 JUNE 2017
IF_130617_Digital by Defult Tender_COVER.indd 1
a. Please provide specific examples of initiatives for automating processes for funds e.g. automating the process of filtering member emails
b. Please specify whether you provide a
fully automated pension system including payments, transactions between pensions and accumulation, management of TTR and provision of online services for members
The pension process is fully automated within the core registry system. Pension payments, benefit payments, switches and internal transfers between products are actioned via transaction and batch processing. Benefits are batched and held until the unit price is loaded into Acurity. This includes all pension products including Transition to Retirement.
For the Online Portal, members can complete an Income Stream variation which has built in min / max functionality.
This includes validations to alert members where they may not meet their annual minimum and maximum payments. In addition, members can switch online with batches held until unit prices are available in the Acurity system.
In alignment with IFAA’s drive towards the reduction of non-digitised processes, the introduction of the Acurity Online product within the first 6 months of commencement of a ‘new engagement’ will provide further automation of this process from a member perspective.
As a consistent trend within this response, we will again reiterate the continuous improvement approach towards the automation of all processing of base administrative tasks within IFAA.
Some examples of recent automated processes are as follows:
• The implementation of SuperMatch2 roll-in feature within the member online portal. IFAA’s clients were some of the ‘first to market’ with this technology.
• IFAA has transitioned to the digitalisation and processing by exception of incoming paper forms through Aramis workflow. This has provided a significant uplift in e iciency and a decrease in process cycle times.
• IFAA has initiated the Acurity Gold project. This provides a significant uplift in the automation and vendor alignment of the Acurity core registry to ensure maximum e iciency from the system is achieved.
• While not yet implemented, the recommendation to progress with the Acurity Online solution (AOL) will deliver significant automation and straight through processing functionality.
• In a similar vein the introduction of Sitecore web services for a number of clients will drive enhanced automated marketing process outcomes.
• IFAA has implemented CRM integration of all incoming fund emails for other clients. This provides in depth reporting of cycle times, single view for all member interactions and automation of work allocation.
• IFAA has initiated an insurance claims management workflow project to provide end-to-end management of the claims process. This has significantly increased automation, resulting in decreased cycle times and increased stakeholder notification.
In addition to the above examples of automation being core to our renewed focus on our service model, IFAA is also working closely with sta to identify further e iciencies that can be gained through automation or improvement of existing processes.
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19/6/17 1:34 pm