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7.3. Distress Call Response Management System (DCRMS) [Thiruvananthapuram]

‘Distress Call response Management System’ provides an electronic interface to the ‘Dial 100’ plan
of police forces. DCRMS automates the processes of Call Handling and providing instant assistance.
DCRMS is based on TETRA/GSM technology and controlled from Police Control Room. Multiple
Vehicle Mount Units (VMU) are employed for getting GPS data and communication, GIS based
navigation and guidance.
In the Police control room, a Call Taker attends the distress calls and collects the call details. Call
details are routed to a Dispatcher for further event handling. Dispatchers have the capability to
view the positions of the mobile rescue vehicles on a multi-layer Digital GIS map (includes Roads,
Rail Lines, Water Bodies, Buildings, Junctions, Wards and Landmarks etc.) and to map the distress
locations on the same vector map. The Dispatcher can route the call automatically/manually to
the rescue vehicle nearer to the disaster site, so that the rescue team can respond to the calls
immediately and give necessary assistance. A tailor made Dispatcher Work Station can do this very
effectively through easy to use GUIs.
Key Features:
• Bilingual, user-friendly GUI
• GIS-based Call Taking
• Efficient dispatching and monitoring
• GIS Analytics, Geo-fencing and buffering
• Vehicle Tracking and mission management
• High Availability, Backup and Recovery
• Digital logging and historic search
• MIS Report Generation

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