Page 29 - 24th Annual Summit Program Book

PROGRAM ADM I N IS TRA T OR BES T PRA C TICES

One goal of the TMPAA is to promote excellence among • Underwriting Procedures: Examine the
program administrators. A fundamental aspect of effectiveness and efficiency of underwriting
this involves implementing a uniform protocol and processes.
criteria to assess the business operations of program • Underwriting Results: Analyze the outcomes and
administrator members. success of your underwriting efforts.
Program administrators are encouraged to engage in a While the TMPAA aims to support every member in
Best Practice self-evaluation, fostering a comprehensive achieving excellence, the emphasis is on empowering
review of their current operational functionality. agencies to conduct internal self-audits as a primary
This process is crucial for aspiring “best in class” step. By utilizing the Best Practices Evaluation Tool,
performance, as it allows agencies to identify strengths program administrators can gain insights into their
and areas requiring improvement. business’s strengths and weaknesses, paving the way for
To facilitate this self-assessment, TMPAA provides the enhanced efficiency and overall excellence. Access the
Best Practices Evaluation Tool, an invaluable resource tool on the TMPAA website and embark on the journey
for members. The tool covers various critical areas of to elevate your program business operation to “best in
business operations, including: class” status.
• Management Performance: Evaluate the
effectiveness of your management practices.
• Human Resources: Assess the efficiency and
alignment of human resource strategies.
• Technology: Gauge the technological Best Practice Designation
infrastructure and its impact on operations.
HALL OF FAM E

From 2011 to 2023, the TMPAA conducted onsite Best Practice Evaluations for members interested in attaining the Association’s Best Practice
Designation. In addition to the initial audit, a follow up evaluation was required every 3 years to maintain the designation.
The companies below represent program administrator members with active designations. The designation process was discontinued in the
beginning of 2024 in favor of offering the current self-assessment opportunity for all program administrator members.

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