Page 29 - 2024 Mid Year Program Book

PROGRAM ADM I N IS TRA T OR BES T PRA C TICE SELF - A UDIT

One goal of the TMPAA is to promote excellence • Underwriting Procedures: Examine the
among program administrators. A fundamental effectiveness and efficiency of underwriting
aspect of this involves implementing a uniform processes.
protocol and criteria to assess the business operations • Underwriting Results: Analyze the outcomes and
of program administrator members. success of your underwriting efforts.
Program administrators are encouraged to engage While the TMPAA aims to support every member in
in a Best Practice self-evaluation, fostering a achieving excellence, the emphasis is on empowering
comprehensive review of their current operational agencies to conduct internal self-audits as a primary
functionality. This process is crucial for aspiring “best step. By utilizing the Best Practices Evaluation Tool,
in class” performance, as it allows agencies to identify program administrators can gain insights into their
strengths and areas requiring improvement. business’s strengths and weaknesses, paving the way
To facilitate this self-assessment, TMPAA provides the for enhanced efficiency and overall excellence. Access
Best Practices Evaluation Tool, an invaluable resource the tool on the TMPAA website and embark on the
for members. The tool covers various critical areas of journey to elevate your program business operation
business operations, including: to “best in class” status.
• Management Performance: Evaluate the
effectiveness of your management practices.
• Human Resources: Assess the efficiency and
alignment of human resource strategies.
• Technology: Gauge the technological infrastructure Best Practice Designation
and its impact on operations.
HALL OF FAM E

From 2011 to 2023, the TMPAA conducted onsite Best Practice Evaluations for members interested in attaining the Association’s Best Practice
Designation. In addition to the initial audit, a follow up evaluation was required every 3 years to maintain the designation.
The companies below represent program administrator members with active designations. The designation process was discontinued in the
beginning of 2024 in favor of offering the current self-assessment opportunity for all program administrator members.

TMPAA 2024 Mid-Year Meeting 27