Page 28 - 2020 Summit Winners

TD BUSINESS BANKING SUMMIT AWARDS 2020 WINNERS
Nancy Abay
Credit Analyst, TD Auto Finance | Toronto, ON
Nancy is a valued and humble person who always shares her successes with the rest of the team. Nancy is always positive and demonstrates a willingness to learn. She doesn’t hesitate to share her knowledge and best practices. She’s consistently a top performer in both deals adjudicated and calls handled. She has created a strong rapport with both internal and external customers with strong active-listening and delivering viable solutions. Congratulations on your well-deserved fourth Annual Summit Award, Nancy.
Pina Abbott
Manager Credit Administration, Commercial Mortgage Group | Toronto, ON
Pina had a great year managing her MUR commercial closing team. She is passionate about meeting and exceeding customers’ needs and ensured her team’s transition to working remotely was seamless to our customers. Pina quickly pivoted to a virtual training approach for new team members and consistently demonstrates relationship building with peers and partners alike. Pina’s contribution and significant knowledge of the mortgage system greatly assisted with the development and successful implementation of CMG’s internal MUR mortgage payment deferral procedures. Thanks for all your hard work on this initiative!
Katreen Abdel-Shaheid
Dealer Relationship Manager, TD Auto Finance | Toronto, ON
Katreen is extremely proactive in identifying issues and working to resolve them. She is incredibly driven, and her positive energy is contagious. Katreen has demonstrated her ability to think like a customer,
act like an owner, execute with speed and impact, innovate with purpose, and develop her colleagues. 2020 was truly Katreen’s year and the organization owes her a great debt of gratitude for her outstanding work, proactive efforts, and outstanding contributions.
Di Agudelo
Team Manager Customer Service, Commercial Banking | Toronto, ON
Di is an invaluable member of our CBC who consistently went above and beyond in 2020. Prior to taking the Team Manager role, Di took the initiative to train new team members, making processes clear and simple. Her responsiveness to clients generates ongoing positive feedback, which speaks to the legendary service she provides every day. Di is a great example of caring about customers and teammates, and she always does a great job while being positive, patient and thoughtful.
Adel Al Najem
Account Manager Small Business, Small Business Banking | Calgary, AB
This is Adel’s first year as a full Account Manager and his second year in Canada. Adel excelled in
this role by putting time and effort into learning about his clients. He provides a legendary experience to them. Adel has a positive attitude every day; he is very passionate about helping his community and that has helped him be successful.
Iulia Alcaz
Account Manager, Commercial Banking | Saint-Laurent, QC
Iulia is a two-time Summit Award winner. This is quite an accomplishment and a testament to her strong business development skills and approach to Business Banking. Iulia has excellent relationship management skills, she inspires confidence and is well-respected by both partners and customers. Her community involvement makes her a great ambassador for TD and a valued team member.
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