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CAREPOINT GLOBAL



         Communication Strategies

         The Communication Strategies workshop will help participants understand the different methods of commu-
         nication and how to make the most of each of them. These strategies will provide a great benefit for any or-
         ganization and its employees. They will trickle down throughout the organization and positively impact every-
         one involved.

         Who Should Attend: All Managers, CEO, Employees

         Course Outline:

            Part 1: Getting Started                          Part 7: Listening Skills


            •  Workshop Objectives                           •  Seven Ways to Listen Better Today
            Part 2: The Big Picture                          •  Understanding Active Listening
                                                             •  Sending Good Signals to Others
            •  What is Communication?
            •  How Do We Communicate?                        Part 8: Asking Good Questions
            •  Other Factors in Communication
                                                             •  Open Questions
                                                             •  Closed Questions
            Part 3: Understanding Communication Barriers     •  Probing Questions

            •  An Overview of Common Barriers                Part 9: Appreciative Inquiry
            •  Language Barriers
            •  Cultural Barriers                             •  The Purpose of AI
            •  Differences in Time and Place                 •  The Four Stages
                                                             •  Examples and Case Studies
            Part 4: Paraverbal Communication Skills
                                                             Part 10: Mastering the Art of Conversation
            •  The Power of Pitch
            •  The Truth about Tone                          •  Level One: Discussing General Topics
            •  The Strength of Speed                         •  Level Two: Sharing Ideas and Perspectives
                                                             •  Level Three: Sharing Personal Experiences
            Part 5: Non-Verbal Communication                 •  Our Top Networking Tips

            •  Understanding the Mehrabian Study             Part 11: Advanced Communication Skills
            •  All About Body Language
            •  Interpreting Gestures                         •  Understanding Precipitating Factors
            Part 6: Speaking Like a STAR                     •  Establishing Common Ground
                                                             •  Using "I" Messages
            •  S = Situation
                                                                                   Course Length: 3 days
            •  T = Task                                                            Language: English; Arabic
            •  A = Action
                                                                                   Price: $xxxx
            •  R = Result





     CarePoint Global          Phone: +966 55 119 6445            Beirut, Riyadh, Boston          Email: carepoint@outlook.com
                                            www.carepoint4.wixsite.com/carepointglobal
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