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Corning Life
Denso
Sciences

Situation Situation
Denso is one of the world’s largest suppliers of Corning prides itself on providing quality, innovative
automotive parts. The company often needs to products for life science applications, enabling people
build new components. These pieces are typically around the world to make and deliver life-changing
constructed by their certified partners that are dispersed discoveries.
all over the globe.
Challenge
Challenge When the pandemic restricted their ability to travel,
In order to innovate and build automotive parts, Denso the Corning team decided to look beyond their
needed to fly an instructor out to various locations traditional options for client support and training. The
around the world to train employees. This effort initial Guides POC targets the Corning HYPERStack
consumed a significant amount of resources and time. Cell Culture Vessel as a process that customers were
struggling with in a virtual training environment.
Result
Denso was able to reduce travel expenses and Result
optimize instructor teaching time. Beyond these CraneMorley worked with Corning experts to develop
immediate gains, the company also benefited from a Guides training module aimed specifically at error
data-driven insights within Dynamics 365 Guides. reduction when working with the HYPERStack Cell
This information helps stakeholders immediately Culture Vessel as seemingly simple errors have the
understand how well different factories are performing, potential to be very costly to clients.
enabling leadership to improve training courses over
time to increase productivity, and enhance skill output.

Solution Solution
CraneMorley helped Denso reach out The CraneMorley instructional design team
to South America without travel using analyzed potential challenges and problem
Dynamics 365 Remote Assist on the areas within the HYPERStack process and
HoloLens 2 headset. By adopting a new developed content aimed at providing
mixed reality strategy, Denso enabled their operators with key information, videos, and
instructors to conduct immersive skills 3D models right in their field of view so they
transfer trainings in multiple countries in a are supported at every step of the process.
single day without having to physically travel Dynamics 365 Remote Assist and
to multiple locations.
Dynamics 365 Guides were the perfect
solution for the Corning Life Sciences team.
Not only are they able to provide self-paced
training options for clients around the globe,
but those same clients could reach out
directly to an expert via Remote Assist.

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