Page 11 - allcare Connect

Who’s who at allcare
Q. What is your favourite colour? A. Blue
Q. Do you have any pets?
A. Two dogs called Lulu and Ralph, many fish
(in a pond) and six Gouldian finches.
Q. What do you like most about your job?
Meet Jennifer, allcare Client Engagement Manager
ALLCARE FEATURES
A. I’m passionate about keeping people in their own home for as long as possible with enough support. It’s a honour to be involved in our clients’ lives in this way. I love how every day and everybody’s situation is different.
Q. What do you do to relax?
A. I enjoy going to the beach and listening to
guided meditation.
If you would like to learn more about our wonderful allcare team, or about how allcare can help you or your loved ones, please feel free to contact us on 1300 377 074.
Given the breadth of work that Client Engagement Managers are required to do, it is easy to ask: what makes someone a good Client Engagement Manager?
Here at allcare, we believe that in order for someone to be a good Client Engagement Manager they need to be outgoing, self-driven and professional.
It helps if Client Engagement Managers have demonstrated experience in the aged care sector, given that making sense of aged care services can be a difficult task! Client Engagement Managers do need to be natural problem solvers and understand what is going on. The best Client Engagement Managers are those who, in our view, have a deep understanding of customer-centric care principles, and client directed care.
At the end of the day, in-home care providers exist to act as a conduit for providing the care services that older Australians both need and demand in order to remain living independently in their own home and surroundings.
In our view, you cannot be truly customer-centric from a call centre in Sydney! You need to be local, on the ground and have a deep understanding of the communities that you serve.
We are very proud of the work that our Client Engagement Managers do day-after-day, and think that they are pretty special people. If you are a client of allcare, and would like to know more about the work that Client Engagement Managers do, or want to know more about your own Client Engagement Manager, then please feel free to contact us on 1300 377 074.
allcare Connect newsletter Winter 2020 11