Page 10 - allcare Connect

ALLCARE FEATURES
A day in the life of a Client Engagement Manager
Over the past ten years there has been significant reform of the aged care sector in Australia. These reforms have placed a greater emphasis on empowering consumers to play a more active role in determining their own needs and directing their care. With the introduction of the new Aged Care Quality Standards on 1 July 2019, it is more important than ever that the experience of aged care consumers is put at the centre of planning, delivering and reviewing care arrangements.
One of allcare’s defining characteristics is that unlike many aged care providers, all of our clients have a dedicated Client Engagement Manager. We believe that having a dedicated Client Engagement Manager helps to empower consumers to direct their own care.
It is the role of Client Engagement Managers to provide support and coordinate the care of our clients, in an effort to ensure that all of our clients' needs are met. In addition to coordinating care services, allcare’s team of Client Engagement Managers liaise with other service providers, such as medical and other allied health professionals. They can also negotiate with legal and advocate groups to ensure the rights of clients are protected.
For our team of Client Engagement Manager no two days are the same. Ultimately, it is the job
of our Client Engagement managers to engage clients in co-designing their care arrangements. This means engaging clients in discussions and decisions about their day-to-day care as well as engaging them in service planning and delivery, setting priorities and identifying improvements to care and services. Client engagement occurs in many ways at different levels – through informing, consulting, involving, collaborating or empowering, depending on the circumstances.
10 allcare Connect newsletter Winter 2020