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Kentucky Performance Report
EXECUTIVE SUMMARY
Amazing patient care Patient story
Marcum and Wallace Foundation completed its campaign Cyndi Porter proudly boasts her medal after completing
to bring 3D mammography (tomosynthesis) to the Irvine the New York City Marathon. Quite a feat considering her
area, raising over $380,000. Donations came from local doctor told her she would not be running after having two
businesses, fundraising events, and a $250,000 grant hip replacement surgeries over the past four years. But
from the Appalachian Regional Commission. The two-year after the first surgery, Cyndi didn’t take “no” for an answer.
campaign ended in October 2017 when 3D mammography “If I could stand upright and put one foot in front of the
was installed at Marcum and Wallace. Having this other, I could run,” said Cyndi. “I think I have proven you
technology close to home could have a significant impact can overcome things. Don’t tell me you can’t do
in early detection and improve overall breast cancer something, because I know you can.” On top of two hip
survival rates in the community. surgeries, Cyndi has also had three back surgeries. “She’s
in the upper less than 0.5 percentile of patients, because
Operational excellence most hip replacement patients aren’t running marathons,”
states Shiraz Patel, MD, Lourdes orthopaedic surgeon.
Lourdes nursing education program recently received
donations from Superior Care Home Nursing and “I think she’s pretty remarkable.” Cyndi was impressed
Rehabilitation and the Lourdes Auxiliary to fund simulation with the hospitality of the thousands of New Yorkers who
manikins. “Simulation manikins are the perfect training cheered her on for the 26.2 miles. She says there is
tool for our staff to practice their skills,” says Sarah nothing like the NYC Marathon. In her professional life,
Hamilton, Lourdes Clinical Nurse Educator. “Each manikin Cyndi is Lourdes Corporate Responsibility and HIPPA
is portable and can be taken to the care setting where Privacy Officer for the Mercy Health — Kentucky Region.
staff work, allowing them to apply real life scenarios in an Clinician story
environment in which they are comfortable.” A manikin
can also help healthcare professionals learn to safely Brenda West had a wound on her leg that just wouldn’t
administer medications and to treat patients suffering heal. She had seen three different doctors over the past
from heart failure, a blocked airway or massive blood loss. year. Finally, Timothy Ranval, MD at Lourdes Wound Care
Center gave her a treatment plan that truly showed results.
Creating the future “My wound is now healed!” said Brenda. “The treatment
plan was perfect for me. From the front desk staff to the
For the first time in recorded history, Lourdes has moved
into the number one market position in western Kentucky. doctors and nurses, I had exceptional care from the
For the past decade, we have seen a steady climb in moment I walked in. They were all so compassionate and
market preference, but in Q4 2016 we moved in front of professional. I highly recommend Lourdes Wound Care
our top competitor and currently lead with over 34% of Center to anyone who has a wound.”
the service area’s inpatient admissions. In addition, we
lead the market in relative outpatient volume with over
35% of the region’s visits. We attribute our success to
primary care excellence, targeted growth in strategic
service lines and the city’s shortest wait times in
emergency medicine.
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