Page 39 - COPR- January2018
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Toledo Performance Report
EXECUTIVE SUMMARY
Amazing patient care Patient story
The first NAVIO joint replacement robotic cases recently Mercy Health — Toledo primary care offices have worked
went live in the Toledo region, making Mercy Health the diligently to provide amazing patient care to all those we
first health system in the area to offer this technology. The serve. Here are some comments from our patients:
NAVIO Surgical System is designed to aid surgeons in
component positioning, ligament balancing and bone “When I came in for a back problem, (an appointment that
preparation — key factors that drive a faster recovery. was) scheduled easily thru MyChart, Dr. (Kristi) Sigler and
Orthopaedic surgeons Dr. Rick Miller and Dr. Brad Morse Julie both listened to me and Dr. Sigler gave me a plan of
have each conducted a surgery using this technology. action to include medication, exercise, be rechecked in a
month and go from there. I am grateful to have them as
Toledo has made significant strides in ED patient my medical team!”
experience and door-to-provider time as shown by recent
data and scores. In particular, patients coming into our “The appointment was a simple check-up and went
emergency departments are seen within 7-10 minutes of quickly. However, the staff did slow it down for the
arrival. This is due in part to initiatives such as Fast Track, appropriate amount of focus as well as to allow time to
which geographically separates mild versus more severe assess me and for me to mention any issues.”
illness upon arrival, allowing our team to handle the most “Everyone in the Swanton family practice treats me with
serious cases with expedited treatment. kindness and respect. I feel very fortunate to have found a
doctor who is knowledgeable and kind. Someone who
Operational excellence treats me like a person and not just an illness.”
Data from the Hospital Council of Northwest Ohio shows “… I am switching my healthcare to here. Very kind and
Mercy Health — Toledo continuing to gain market share. caring about your needs and if you need to see someone
Data through September YTD shows Mercy Health’s metro on the spot.”
hospitals increasing to 33%, while our rural facilities also
gained market share: Defiance increased to 19.3%; Tiffin
and Willard hospitals combined increased to 9.9%.
Clinician story
Congratulations to the team at Mercy Health — Defiance
Hospital, who recently underwent a successful survey Dr. Ali Ahmad, cardiologist at
with The Joint Commission, achieving accreditation for Mercy Health — Heart and Vascular
another three years. Institute, Tiffin, received Mercy
Health — Tiffin Hospital’s Physician
Creating the future Medical Excellence and Patient
Champion Awards — the result of
Mercy Health — St. Vincent Medical Center’s Podiatry his dedication and service to our
Residency program recently received an ongoing six-year, mission. These awards are selected
full accreditation from The Council on Podiatric Medicine. based on nominations from medical staff, hospital
The council praised St. Vincent and the program for its employees and hospital board members.
strong adherence to training guidelines, once again
showing Mercy Health’s commitment to the future of Dr. Ahmad is committed to providing excellent healthcare
medicine. This commitment is further exemplified by the to his patients and their families. His patients benefit in
dialogue that has begun between the Toledo and Lima personalized care received through his compassion,
regions to look at the opportunity of building a joint excellence and commitment to their well-being. Dr. Ahmad
medical education program across both regions. gives of himself to others, striving to provide the best
and highest quality care. In fact, he can be seen at Mercy
Health — Tiffin Hospital’s coffee shop daily, or even
twice daily, buying coffee for his staff in appreciation of
their hard work.
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