Page 45 - COPR- January2018

Youngstown Performance Report

EXECUTIVE SUMMARY

Amazing patient care Patient story

MHP — Youngstown primary care physicians remain A Mercy Health employee started having severe pain and
focused on improving access for patients. The operations loss of feeling in his right arm. This caused significant
and physician teams work on protocols and adjust as changes to his lifestyle. No more golf, a struggle to go to
needed. Planning has begun on the Canfield Medical the gym, and the inability to sleep. Following the diagnosis
Center with the focus on patient access and patient of two herniated cervical discs, Dr. Kene Ugokwe,
experience. Walk-In Care is available now at three neurosurgeon with Mercy Health Physicians — Youngstown,
locations in the Youngstown region, Boardman, Church Hill advised a multi-level cervical fusion. The employee and his
and now Howland. Many of the patients presenting for family felt extremely comfortable with Dr. Ugokwe. On
care at Walk-In Care are not known to have PCPs, so this October 13, 2017, he underwent surgery at St. Elizabeth
is an opportunity for better coordination of care. Youngstown Hospital. The surgical staff was great. They
helped keep him remain calm and the preparation for
Operational excellence surgery went smoothly. After a successful surgery, the
Mercy Health — Youngstown concluded 2017 with employee spent 23 hours on 5 South nursing unit and the
impressive metrics showing the broad collaboration across nurses did a wonderful job keeping his pain under control.
the ministry to provide great care in the most efficient and Overall, he said he received “top notch care” from start to
effective way. Total salaries exceeded budget by only finish. Now he is anxious for spring to arrive so he can hit
0.5%, while admissions grew 3.2%, deliveries grew 10%, the links again!
and inpatient surgeries grew 2.7% over prior year.
Additionally, we decreased LOS by 3% from 2016, and
eliminated agency labor. We garnered ratings of Top 10% Clinician story
in the Nation for Cardiovascular Surgery, Top 10% in the
Nation for Critical Care, and Top 5% in the Nation for Mercy Health — Youngstown
Cranial Neurosurgery, from HealthGrades, based on welcomed Maged Fouad, MD.
quality, outcomes, and mortality. Dr. Fouad practices Pain
Management at the St. Joseph
Creating the future Pain Management Center. He is
excited to join Mercy Health as
Mercy Health — Youngstown’s Heart, Lung, and Vascular the Medical Director for pain
service line continues to advance clinical care through the management. Dr. Fouad will build
integration and expansion of new technologies and and grow a comprehensive pain management program
services, including a PFO (patent foramen ovale) closure across the tri-county region to meet the current and future
procedure in November 2017. This condition was needs of the community. Our goal is to implement a
historically treated pharmaceutically to prevent clots; delivery network to ensure patients receive services in a
however, an evidence shift now recommends closure of timely manner.
the PFO rather than manage with medication to reduce
risk of stroke. This procedure enhances coordination of Dr. Fouad is a graduate of Ain Shams University in Cairo,
care and patients’ quality of life as well as enhances quality Egypt. He completed his internship in Cairo and attended
of care in the local community. the Cleveland Clinic for his Observership. He served as
Chief Resident of Brookdale Hospital Medical Center
and completed his fellowship in Pain Medicine at the
Cleveland Clinic.

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