Page 27 - 10641MHSBRO COPR Report December 2017 FINAL

Lorain Performance Report

EXECUTIVE SUMMARY

Amazing patient care Patient story

As a Primary Stroke Center, Mercy Health — Lorain Congratulation to Karen Eibon, the honoree for Mercy
continues to implement strategies to improve outcomes Health — Lorain’s PHIL Award. The PHIL Award is the only
for the patients who arrive at our facilities. Intravenous nationally recognized hospital-based recognition program
tissue-type plasminogen activator (tPA) remains the only dedicated to honoring outstanding respiratory therapists
medical therapy to improve outcomes for acute ischemic who provide exemplary care and treatment for patients
stroke. Implementing tPA as quickly as possible after with respiratory illnesses, as nominated by patients, family
diagnosis improves the likelihood for a positive outcome. members and other caregivers. Karen’s compassion and
Recent strategies have been implemented that include care for her patients was evident in a story shared by a
assigning the charge nurse in the ED as the stroke patient. “I came into the ED and was in need of ventilator
navigator and having multiple mock stroke code drills. support. Karen was by my side assisting the doctor and
These strategies have demonstrated reduced Door-to-tPA praying with me and my wife. I had a seven-day stay in the
implementation to an average of 50 minutes from a hospital, five of which were in the ICU and the other two
previous time of 60 minutes. on the medical floor. Every day Karen made sure she
checked on me and prayed with me and my wife. She put
Operational excellence me at ease. A week later, I was brought to the ED again in
need of ventilator support. Karen was once again by my
Mercy Health — Lorain recently received a generous
financial donation to renovate its existing dining facility at side assisting with the intubation and praying with me.
the Regional Medical Center to make it more modern and All of the respiratory therapists encouraged and gave me
customer-friendly for patients, guests and associates. To hope that things would be okay. I was transferred to a
show appreciation, the donor received naming rights and tertiary hospital where I received a single lung transplant.
going forward the previous cafeteria will now be known as I am extremely grateful for Mercy Health’s ED, ICU,
The Bistro presented by Community Star Credit Union. Pulmonary Rehab and all of the respiratory therapists!
The new Bistro has a relaxing environment with TVs and I am now off oxygen and attend pulmonary rehab on a
bench-style seating where visitors can congregate. In regular basis.”
addition, the new Bistro boasts easy access to CommStar
services, including tele-banking. This collaboration shows
that not only is Mercy Health deeply invested in our Clinician story
community, but also that our community is deeply
invested in Mercy Health. Mercy Health is excited that
interventional cardiologist, Ryan
Creating the future Christofferson, MD, FACC has
returned to the community.
Mercy Health has partnered with Oberlin College to help Dr. Christofferson previously
meet the medical needs of its students. Mercy Health practiced and cared for patients in
opened a walk-in clinic with weekend hours in Oberlin, Lorain County and has recently
providing students a lower cost, more effective alternative returned as part of Mercy Health
to the ED for less acute issues. This has allowed Oberlin Physicians. Dr. Christofferson specializes in treating acute
College to close their student clinic and direct students to myocardial infarctions, angina pectoris, ischemic heart
the Mercy Health Clinic, helping to increase visits at the disease and paroxysmal supraventricular tachycardia. He
clinic by approximately 200 per month since January 2017. performs a variety of interventional procedures. He will
Mercy Health is also engaged in evaluating psychology see patients at Mercy Health — Lorain Cardiology and
and OB/GYN services for the college as well as having Mercy Health — Elyria Cardiology. The addition of Dr.
Mercy Health physicians participate in lectures on campus Christofferson and Dr. Cho this year, along with Mercy’s
highlighting various medical issues that would be of long-standing physicians, Dr. Ahmed and Dr. Holiday, bring
interest to college students. a depth of knowledge and expertise to the Mercy Health
Physician cardiology team.

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