Page 9 - 10641MHSBRO COPR Report December 2017 FINAL

Cincinnati Performance Report

EXECUTIVE SUMMARY

Amazing patient care Patient story

Mercy Health — Anderson Hospital has implemented a The team at Mercy Health — Monfort Heights Family
pilot discharge time-out process on one of their nursing Medicine recently provided care to an adult female patient
units. The process is similar to the surgical time-out. Prior who shared during her visit that she was dealing with
to discharge, the care team reviews the inpatient stay and temporary issues of food insecurity. Her appointment fell
outpatient care plan. During a recent time-out, the case near the Thanksgiving holiday, and the staff had prepared
manager and nurse noted that a patient was not on dishes in the breakroom for an office luncheon. Learning
oxygen at home but was using it continuously during their about this patient’s situation, the team quickly put together
hospital stay. No discussion had taken place about the two large bags of the foods they had planned for
patient needing home oxygen, and the care team themselves — drinks, turkey, stuffing, potatoes, snacks and
determined a home oxygen assessment was warranted. desserts… enough to feed three people — ensuring the
Without this process, the patient could have been sent patient would have enough to eat for the next several
home without this necessary therapy. meals. They discreetly shared the bags with the patient as
she was preparing to leave, and the patient expressed her
Operational excellence gratitude for such a thoughtful and caring team. The
situation presented the opportunity to truly care for a
This November, Mercy Health — West Hospital proudly
celebrated its four-year anniversary. The original vision for patient—mind, body and spirit. But it was the patient who
the new hospital was to be more than a shiny, new brought the true blessing to the office that day.
building. It was to create a destination of operational Clinician story
excellence that would excel at meeting the needs of
Cincinnati’s Westside community (and beyond) for years Cincinnati’s East Market continues to enhance exceptional
to come. The various quality awards and recognitions pulmonology care. Its lung nodule program at Anderson
received by Mercy Health — West Hospital is a testimony Hospital includes multi-disciplinary physicians reviewing
to our vision being fulfilled. In the last year, the hospital cases to ensure care is tailored to patient needs. A lung
has been recognized by many organizations, including navigator follows up on all nodules found through the lung
Healthgrades for being a “Distinguished Hospital of cancer screening program or as an incidental finding on a
Clinical Excellence,” by Leapfrog a being an “A” rated CT done at one of the east side EDs. The navigator explains
facility, and has received special certification by many diagnoses and coordinates all results with patients’ PCPs.
organizations, including The Joint Commission, for its Patients have the option of scheduling an appointment to
outstanding Orthopaedic, Cardiology and Stroke care. see a pulmonologist within 24-48 hours if the nodule is
All of this has been accomplished while consistently 6mm or larger. The Anderson pulmonology group is also
improving patient satisfaction scores. partnering with area nursing homes to ensure patients and
their facilities have the proper treatment for COPD and
Creating the future other pulmonary issues, are able to handle exacerbations in
the nursing home, and can avoid unnecessarily sending
In December, the Cincinnati region will expand its
ambulatory footprint in two key markets with the opening patients to the ED.
of our Amberley Village Medical Center in our Central
Market and finalizing the development of our Eastgate
Medical Complex in our East Market. Opening in mid-
December, the new Amberley site will consolidate primary
care practices and allow for additional primary care
recruitment opportunities. The Eastgate Medical Complex,
to be completed in late 2018, will feature primary care
consolidation, expanded partnerships for cancer care with
OHC, eye care with Cincinnati Eye Institute, imaging, and a
women’s health center.

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