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Kentucky Performance Report

EXECUTIVE SUMMARY

Amazing patient care Patient story

The Falls Task Force at Lourdes Hospital led an effort to Phyllis Donahue says she’ll never forget the care her late
raise awareness of the need to prevent falls during a mother received at Lourdes. “From the staff in the
week-long “Falls Festival,” utilizing a fun, interactive emergency department, to those on the fourth floor and
approach to staff education. At the “Falls Festival,” staff transportation, everyone was respectful, caring and
encountered a Halloween-themed room consisting of compassionate,” said Phyllis. She recalled a friendship her
multiple examples of patient safety issues that could mother developed with a transportation employee named
create environments for patient falls. Staff had the “Shorty” (who, by the way, is 6’5”). “He brought my
opportunity to identify the harmful hazards, which led to mother flowers that moved to the nursing home and then
conversations regarding best practices influencing to her home. I treasure the picture of Shorty and my
caregivers at the bedside and facilitating staff receptivity. mother giving the peace sign. It signifies her release from
During this encounter, examples of fall-risk stories were the hospital and my feelings as well.”
shared, raising a real awareness of potential harm and the
need to be diligent in assessing, communicating and
applying best practices. Clinician story

Operational excellence Donna Hawkins taught elementary
school for 34 years. She loved her
The Sr. Marie Moore Patient Mission Fund was created to
help inpatients with non-medical needs they may have job but not what it did to her body.
while in the hospital. These basic needs often include “There is not a lot of sitting in
transportation, clothing, food and durable medical teaching,” said Donna. “My hips
supplies. In 2016, over 500 patients were assisted, with were in bad shape. It became
most requests totaling less than $10. Impact Lourdes, a painful to walk. I was dragging
women’s philanthropy group at Lourdes, chose to use their my leg, and the pain just kept
annual grant at the hospital to expand these services for increasing.” Lourdes Orthopaedic
outpatient needs. Our primary care clinics will now be able Surgeon, Shiraz Patel, MD,
to assist our patients with these basic personal needs. performed an anterior hip replacement surgery on Donna.
This minimally invasive approach allowed Dr. Patel to
Creating the future access the hip joint by entering through the front of the
body and going between the hip muscles that hold the hip
Lourdes is proud to partner with Attorney General Andy joint in place. The surgery went so well that Donna had her
Beshear’s Kentucky Opioid Disposal Program that aims to other hip replaced months later. “Dr. Patel was wonderful,”
address the state’s opioid epidemic. Beshear launched the recalls Donna. “He made me feel like I was the only patient
program as the state’s first initiative to allow Kentuckians he ever had. The staff on the fifth floor took care of my
to safely dispose of opioid medications at home. The every need. I am now the pastor at Macedonia Missionary
McCracken County program is expected to provide Baptist Church, so I had no time to be down. Thanks to
10,000 drug deactivation pouches that can deactivate Lourdes Homecare and physical therapy, I achieved my
more than 450,000 prescription pills in the county. goal of returning to work as quickly as possible. I feel
Lourdes Homecare and Hospice, alongside six other better than I have in years.”
community organizations, will help distribute drug
deactivation pouches to help families dispose of unused
prescription opioids in a safe and eco-friendly manner.
In total, this program has the potential to dispose of
more than 2.2 million unused opioids across the state
by allowing users to simply place unused medication into
the pouch, fill it with warm water, seal and shake it after
holding it for 30 seconds, then disposing of it in the trash.

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