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Toledo Performance Report
EXECUTIVE SUMMARY
Amazing patient care Patient story
Mercy Health — Willard Hospital has enhanced stroke care Mercy Health — Defiance patient, Margaret Sattler, was
for patients through the addition of tele-stroke technology, diagnosed with breast cancer in early 2017. After her
made possible by the Mercy Health Foundation. The conventional mammogram was selected for additional
tele-stroke device uses audio and video technology, reading, she received a tomosynthesis screening at Mercy
allowing a physician in Willard to consult with a stroke Health — St. Charles Hospital, which confirmed breast
specialist, located at the Mercy Health — Neuroscience cancer. Patients like Margaret and others who required
Institute in Toledo. This collaboration between physicians more comprehensive mammograms spotlighted the need
will offer patients a comprehensive evaluation during a for 3D mammography technology at Mercy Health —
time when moments count. This is the latest in several Defiance Hospital. “If my diagnosis had come a year later,
tele-stroke units that have been placed in the community I wouldn’t be at the stage where I am now,” Margaret said.
to better link Mercy Health specialists with patients who “What they are doing in Defiance is going to make a lot of
require their expertise. difference. If there is a diagnosis to be found, it can be
found at an early stage and be a treatable disease.”
Operational excellence Margaret followed recommend screening guidelines and
encourages others to do the same. “Having a
Work being done by Mercy Health — St. Anne Hospital has
successfully reduced the hospital’s C. difficile infection mammogram is important for your health and being
(CDI) rate to zero over a year’s time — an accomplishment proactive is important for your health,” she said. “My hope
that was the subject of a guest blog account on the CDC’s is that this technology raises awareness and helps people
Safe Healthcare Blog. Lisa Beauch of Mercy Health learn how they too can be proactive about their health.”
Infection Prevention, outlined how the St. Anne team
reduced the hospital’s rate of CDI by tracking incidents
and locations in the hospital and then focusing disinfection Clinician story
efforts in the ICU. In addition, the St. Anne team was
educated on appropriate testing, the accuracy of PCR Nurse Practitioner Karla McDonel
testing, and proper specimen collection. Also helping to has been employed at Mercy Health
move the needle to zero was the implementation of an — Defiance Clinic for more than
antimicrobial stewardship program (ASP). Through these 39 years. Her hard work and
efforts and with the full support of hospital administration, dedication to women’s health was a
St. Anne reduced its expected number of CDIs to 55% less leading factor in her receiving the
than predicted in 2016. Catherine McAuley Lifetime
Achievement Award. This award is
Creating the future intended to be the most prestigious
honor Mercy Health — Defiance can
Mercy Health — St. Vincent Medical Center is now serving bestow on any member of our team. Catherine McAuley,
the community even more efficiently with the opening of founder of the Sisters of Mercy, dedicated her life to the
our expanded emergency department and surgery center. service of others. Karla leads her practice with the same
A ribbon cutting, blessing and open house was held in dedication. Her staff describes her as kind and unselfish
mid-October and the facility officially opened the doors to when it comes to her patients. She is a true cornerstone
patients on Nov. 8. The $34 million, 29,000-square-foot and advocate to women’s health. Karla’s advocacy for
building houses St. Vincent and Mercy Health Children’s her patients was most recently exemplified when she was
Emergency Services, including our level 1 trauma center able to help bring tomo/3D imaging mammography to
on the main floor. The second story will include an Mercy Health — Defiance, making it the only 3D
expanded surgical area with a more robust area for pre- mammography available for the patients of Defiance,
operative services and post-operative care. Henry, and Fulton counties.
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