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Youngstown Performance Report

EXECUTIVE SUMMARY

Amazing patient care Patient story

The Mercy Health Physicians — Youngstown team has Mercy Health — Youngstown was the first region to
been working on improving the patient satisfaction implement Walk-In Care, formerly known as Ready Care,
measure of “likelihood to recommend provider office.” in the Summer of 2014. It is staffed by a team of caring
For the first time, our group has scored above the target. and compassionate advanced practice providers. None
The team will continue to focus and improve even more. meets these criteria more than Theresa Griffin, PA-C.
Increasing timeliness of MyChart messaging has also Our administrative offices receive complimentary phone
improved and this is positively impacting patients’ calls and e-mails from satisfied patients seeking to
satisfaction with our offices. Messages are being answered recognize her more than any other provider. The most
quicker, which focuses on amazing patient care. Also in recent was a gratified parent who commended Theresa
our region, inpatient catheter associated UTIs are above not only for her positive presence and dedication to
the best quarterly monthly average and our quality and addressing concerns while caring for his child, but also for
infection prevention team is developing an action plan the fact she called the following day to check-in and make
to address this. sure his son was okay.
Operational excellence

We continue to focus on quality and efficiency, sustaining Clinician story
excellent financial performance in October, (both
operating margin efficiency and net revenue growth are Mercy Health Physicians welcomed
well above targets) while continuing to reduce the use of vascular surgeon, Michael Cicchillo,
agency staff to almost zero. At the same time, during MD, in October. A graduate of both
October, St. Elizabeth Boardman achieved TJC Center Youngstown State University and
of Excellence status for Knee and Hip Replacement, NEOMED, Dr. Cicchillo completed
while St. Elizabeth Youngstown was awarded from his vascular surgery fellowship at
Healthgrades® three national excellence awards: Top 10% Greenville Hospital System
in the nation for Cardiac Surgery; Top 5% in the nation University Medical Center in South
for Cranial Neurosurgery, and Top 10% in the nation for Carolina. He returned to the
Critical Care, based on risk-adjusted outcomes of Mahoning Valley and has been
Medicare patients between 2014 and 2016. practicing since 2010. He joins Drs. Jason Delatore,
Pratheek Kakkasseril and Venkata Kollipara to make up
Creating the future the largest and most comprehensive vascular surgery
team in our community.
Tom Boniface, MD, and Daneen Mace-Vadjunec, dyad
leaders of Mercy Health Physicians’ Orthopaedics and
Sports Medicine service line, are leading efforts to
implement HealthLoop. This innovative resource is a
high-touch patient engagement tool for those undergoing
total joint replacement procedures. Patients receive
regular emails from HealthLoop prompting them to
respond and continue to educate themselves with
information related to their procedure pre- and post-
surgery. This empowers patients by delivering the right
information at the right time. HealthLoop leverages
technology to maximize clinical outcomes and financial
performance, enhance patient engagement and
experience, and strengthen the patients’ relationship with
Mercy Health and their providers.

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