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Reservation Clerk

Working as a reservation clerk in an airline company,
a travel agency or a hotel requires you to use the best way
of speaking that make the customer satisfied. Speaking to
your customer clearly and politely is an important part of
your duties, which affects positively on the company's
reputation and image.

There are some sentences that can be use in
different situations for a perfect conversation between you
as a reservation clerk and your customer:

1- Greeting:
- Good (morning/afternoon/evening) (sir/madam –

Mrs./ Miss/Ms.).
- Hello (Mr./Mrs/Miss/Ms.) Grey. It is a pleasure to see

you again in our company.
2- Offering to help:
- Could you tell me, how can I help you?
- Could you tell me, how may I help you?

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