Page 20 - The EAGLE Way Final Second Edition June 2022

EMPATHIZE: We treat others how they want to be treated based on their uniqueness.
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We customize your We strive to align We will help you feel We will work until the
investment based the best available at ease during your situation or issue has
on your unique resources to fit your experience. been resolved.
requirements. needs.

ARTICULATE: We communicate with precision and clarity to minimize surprises.
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We clarify processes We proactively We provide We will personally
with transparent react to changes dedicated personal help find answers to
and accurate and suggest support during your your questions.
information. options. experience.

GUIDE: We support individual and organizational growth using a flexible mindset.
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We align ourselves We provide a plan We develop industry We manage change
with your decision in advance to partnerships by by asking,
making process. guide you through sending staff to “What works for you?”
the process. events.

LEARN: We provide knowledge beyond results to create a culture of development.
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We explain the why We educate you on We identify issues We offer industry
behind the how so objectives with a and opportunities to insights and training
you understand the well-planned improve systems and opportunities.
proposal. schedule. add value.

EVALUATE: We seek feedback to continuously improve our people and processes.
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We review your We continually improve We handle We evaluate past
needs to ensure planning based on past expectations with experiences to build
that you get what experiences and open and honest partnerships for the
you asked for. future needs. information. future.