Page 54 - Demo

Clear instructions are displayed across the stores for custom- ers to wear masks and maintain social distancing, while every table has a frame disinfectant and hand sanitizer for conveni- ent and quick use.
check before entering the store with a contactless thermometer.
Ms. April stated that their aim is for patients who need eye exam or customers who need to buy frames have peace of mind that they can visit International Optique stores with con dence since intense thought has been given to execute the necessary safety measures.
“We have brought in place simple but effective methods. So far, staff was given advanced training online, but we had an on-site brie ng the day before re-opening to ensure proper execution. Our business provides service that forces us to at a very close distance to the customer so we went an extra mile to ensure all safety protocols will be maintained. Face shields will be worn in testing rooms and we have intensi ed cleaning procedures that include thorough cleaning of the space following every patient interaction, not to mention extra steps to sanitize every frame in store” Ms. April elaborated.
SAFETY MEASURES:
1) Encourage appointments for crowd control, easier to apply social distancing
2) Patients to be greeted by receptionists to take temperatures, take details for contact tracing
3) Provide sanitizers to use before entering shop premises
4) Implement maximum number of clients at a time entering the shops
5) Thorough sanitization between patients, and sterilization of the practice and of ce xtures
6) Eye testing rooms to be regularly cleaned, breath shields available for speci c machines, chin rests and disinfecting solutions available in every single room
Every frame tried by a customer is sanitized through a UV ster- ilizing machine before it is returned on the rack for another customer to handle.
7) Every eyewear brought in by clients for adjusting or re tting is to be cleaned and sanitized before handling and alignment. Likewise, every eyewear given to the client must go through the UV-C sterilizer as the nal sterilizing process
8) Every frame or sunglasses tried by customers to be set aside and disinfected before it goes back on display
9) All practitioners to observe strict personal hygiene and infection control when attending to customers (e.g. washing hands or cleaning hands with hand sanitizers before and after attending to each customer, wearing appropriate face shields when in close contact with customers and practice physical distancing)
10) Precautionary signs to be visible for both staff and visitors to follow
11) Paperless payments either by card or online
12) Offer delivery service to reduce patient visits.
Ms. April emphasized that these steps are not too far from International Optique’s current standard cleaning and safety procedures, but it is the physical distancing and crowd control that needs to become a habit. “This may pave a way to start appointment only for eyewear consultation and eye testing, which may in effect be better for patients as more personal time can be allocated to them,” she said. April and the International Optique team have expressed that they are keen and motivated to see their patients again to provide professional eye care and carefully chosen eyewear.
Tel.: +965 25714007 /+965 97234753 : intoptique
EYEZONE Issue 91-92 May / August 2020
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