Page 5 - Klahanie March April 2019 Issue

NEW
Compliance C O MM U NI T Y E V EN T S

Procedure

Changes have been made to make
the system easier for everyone

Recently the Klahanie Board
of Directors approved a responsible for updating the
new process for improving Compliance staff.
communications between Homeowners that receive VIOLATION PROCESS
the homeowners and the violation letters are encouraged
Compliance staff. The purpose to contact Compliance with Flowchart
of the change was to streamline questions either by phone or At-a-glance
the process and make it easier email at compliance@klahanie.
for homeowners to comply with com.
violation notices. The changes
are working and In fact, the In most cases just sending a
number of days from first notice digital photo of the completed VIOLATION COMPLIANCE
to completion has been reduced work is enough for the violation
by half. These changes modify file to be closed. However, if the
Section 5.0 Complaint Procedure homeowner does not contact
of the Rules & Regulations. Compliance within the specified
time, then another letter will be
Briefly stated, the Friendly sent that invites the homeowner 1st Letter
Reminder Door Hanger has been to a fine hearing. Note that if you of Non-
eliminated. Now, if a complaint correct the violation, but do not compliance
is received from a homeowner inform Compliance, a fine invite
or initiated by Klahanie staff may still be sent since we have
while making a neighborhood not heard from you.
inspection, a 1st Letter of Non-
compliance will be issued. It is our intent to be flexible ACTION OR
Depending on the nature of the and give as much time for the RESPONSE
violation the homeowner is asked work to be completed through (10 Days)
to either correct the matter or voluntary cooperation with the
submit an Architectural Control homeowner. The Compliance
Application within a specified staff take into account the nature
number of days—usually 10 and scope of the noncompliance,
days. The new violation letter safety issues, and the FINE
that is sent to a homeowner homeowner’s efforts to comply. HEARING
clearly states the reason for the However, if there is no
violation, the expected action to communication from the
be taken by the homeowner and homeowner then a fine will likely
due dates. It also has a photo be assessed after review by the
of the area of non-compliance resident-based Fine Committee. Legal action/
embedded on the back of the The current fine policy for a Loss of
letter.
first-time violation is $100 plus privileges
From this point forward in the $20 per day until compliance is
process the homeowner is achieve.

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