Page 296 - GMC 2018_eBook
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SALES PROCESS RULES Revenue minimums No separate checks Booking window SE OBSTACLES Guest facing proposal Emails going to spam Follow-up standards 14 of 27
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we’ve outlined the host journey…
SE OFFICE SE calls answered % RFP conversion % Response times SE ERRORS Ownership of SE and DB contracts Keeping tasks Setting guest expectations
To identify barriers,
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FRONT DESK Front desk calls answered Front desk call routing IN-STORE Way finding Day of contact VIP factor CONCLUSION OF EVENT Quickly closing out checks Closing parties out correctly
To identiy • • •
• • • • • Deposits not applying
INITIAL CONTACT Front desk calls Online RFP’s EXECUTION Initial drink service Manager and server standards Ability to get the food
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