Page 56 - GMC 2018_eBook
P. 56
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Staffing closely aligned with inbound calls Dropped calls / call backs are an opportunity
staffing • 10.6% • Su
Staff
IT Support calls vs
12.8% 10.2%
Calls 13.4% Sa
14.7% 14.9% F
14.9% Th
13.5% Support calls by day
16.6% 17.0% W
15.3% 14.9% T
14.9% M
16.2%
