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POLICIES, PROCEDURES,
AND RULES
Policies are guidelines established to make decisions
regarding specific, recurring situations. (Ex: All the new
employees should undergo minimum 10 days
orientation training )
A procedure is a list of steps to be followed for
performing certain work. (Ex: how to collect payment
for online booking)
Rules are a prescribed direction for conduct.
(Ex: No jeans in the workplace, No cell phone use,
etc..)
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