Page 2 - Novell Flip Book - N Collection

•Made in America – Our 25,000 square foot factory is located in Rahway, New Jersey.

•Metals – Availability in Platinum, Gold (white, yellow and rose in 18K and 14K - yellow and
white in 10K).

•Diamond Quality-The default quality on all diamond products are GH color and SI1-SI2
clarity.

•Center Stones- Styles shown DO NOT include center stone or accent stones over 0.25 ct.

•Delivery – Normal shipping is 7 to 10 working days from date of order. If you do need
sooner, please call Customer Service and they will check if our factory can meet the date.

•B2B – 24/7 access to our business-to-business (B-2-B) site. Our entire catalog is online.
If you are not signed up or need further instructions, please contact your Sales
Representative. www.b2b.novelldesignstudio.com

•Ordering – Orders can be placed on our B2B website or by email -
orders@novellglobal.com. Orders can also be phoned in to Customer Service at 888-868-
3551. Select option #4 for Customer Service. Option #3 for Custom Shop.

•Canceling Orders – All cancelations must be made within 24 hours from the time you
receive the order confirmation. The cancelation can be sent by email, fax or phone.
Orders canceled after 24 hours are subject to a 20-30% restocking fee depending on the
detail and level of complication to the ring. Orders for custom designed rings cannot be
canceled after 24 hours.

•Repairs – Contact Novell customer service for a RA#. A manufacturing defect will be
repaired or a new ring will be provided free of charge. If the ring is determined to be
damaged due to customer neglect there will be a charge. Shipping and handling fees are
applied.

Contact:
Novell Global
A Subsidiary of Continental
2100 Felver Court
Rahway, NJ 07065
888-668-3551
www.novellglobal.com

Spring 2020 ####