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the health care we deliver across the McLaren system is uniformly high in quality, patient-focused, and consistent.
Over the past year, we’ve developed a blueprint for the transition our care needs to reach this next level. First, for the scope of strategic and operational change we seek, we reached outside our organization to the next level of expertise we require to drive
the level of performance improvement we must achieve. To this end, we engaged the resources of a world-renowned health care consulting rm, the Studer Group.
Founded by health care authority Quint Studer, the Studer Group helps major health care organizations achieve and sustain exceptional improvement in the experience of
patients and the engagement of workforces and physician partners.
Studer’s Evidence Based Leadership approach digs into the processes, structures and motivators of health care operations, from the top executive level to bedside care delivery. This is a multi-year e ort that will shake up many of our oldest assumptions,
but is vital in transitioning McLaren Health Care from a collection of hospitals into a true statewide system. The goal after three years will be an entire system that thinks and acts like a top-decile performer in health care, with employee engagement
hardwired into how we deliver care.
Yet “top decile” performance demands new ways to measure and quantify the care we o er. Over the past year, McLaren has developed an integrated, balanced scorecard system for safety and quality. “We’ve set up the groundwork for
improving quality, and now we’re seeing a signi cant impact,” notes Dr. Mike McKenna. McLaren executive vice president and chief medical o cer.
Targeted, systemwide projects are one tool in “learning what counts, and then counting it.” The systemwide blood management program, launched last
year, is one such model. While blood transfusion is often needed in surgical procedures, we know that it brings its own risks to the patient. The solution is
to develop systemwide procedures and policies that lessen the need for blood transfusions and to nd better techniques that entail less blood loss.
McLaren HeaLtH Care
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