Page 2 - Luke AFB Thunderbolt, May 2019

2
May 2019 Commentary Thunderbolt
www.aerotechnews.com/lukeafb
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Unleashing innovative spirit of Airmen
PHONE NUMBERS
Airman and Family Readiness Center ................................. 623-856-6550 Airman’s Attic ......................................................................... 623-856-6415 Armed Forces Bank ............................................................... 623-535-9766 Base Exchange main store ..................................................... 623-935-2671 Base taxi ................................................................................... 623-856-6866 Beauty shop ............................................................................. 623-536-1897 Chapel ...................................................................................... 623-856-6211 Chapel (after duty hours) ....................................................... 623-856-5600 Child development center ...................................................... 623-856-6338 Clothing sales .......................................................................... 623-856-6310 Club Five Six ........................................................................... 623-856-6446 Command post ........................................................................ 623-856-5600 Commissary ............................................................................ 623-935-3821 Community center .................................................................. 623-856-7152 Computer IT service desk .................................................... DSN 945-2900 Crime Stop ............................................................................... 623-856-6666 Dental clinic ............................................................................. 623-856-2273 Dermatology ............................................................................ 623-856-2273 Dining hall ............................................................................... 623-856-6396 Dorm management ................................................................. 623-856-7841 Education center ..................................................................... 623-856-7722 EMERGENCY ONLY ............................................................................ 911 Equal opportunity ................................................................... 623-856-7711 Eye clinic ................................................................................. 623-856-7965 Falcon Dunes Golf Course .................................................... 623-535-9334 Family health clinic ................................................................ 623-856-2273 Family housing ....................................................................... 623-388-3515 Fire station ............................................................................... 623-856-6641 Firestone Car Care .................................................................. 623-271-8104 Fitness center ........................................................................... 623-856-6241 Flight medicine ....................................................................... 623-856-2273 Food court ................................................................................ 623-935-2671 Fort Tuthill ............................................................................... 623-856-3401 Fraud, waste and abuse hotline ............................................. 623-856-6149 Hobby shop ............................................................................. 623-856-6722 Housing assistance section .................................................... 623-856-7643 Housing facilities section ....................................................... 623-856-3007 Housing maintenance ............................................................. 623-935-2676 Identification cards .................................................................. 623-856-7832 Information, tickets and travel ............................................... 623-856-6000 Law enforcement desk ........................................................... 623-856-5970 Legal assistance ....................................................................... 623-856-6901 Library ...................................................................................... 623-856-7191 Lodging office/switchboard ................................................... 623-856-3941 Maintenance control center ................................................... 623-856-5469 Marine Corps ........................................................................... 623-856-2417 Marine Corps 24-hour duty desk .......................................... 602-421-5806 Marketing ................................................................................ 623-856-3245 Medical appointments ............................................................ 623-856-2273 Military equal opportunity ..................................................... 623-856-7711 Military pay ............................................................................. 623-856-7028 Navy Operations Support Center .......................................... 602-353-3008 OB/GYN clinic ....................................................................... 623-856-2273 Office of Special Investigations ............................................ 623-856-6821 Optometrist .............................................................................. 623-856-2273 Orthopedic clinic ..................................................................... 623-856-2273 Outdoor recreation .................................................................. 623-856-6267 Pass and registration ............................................................... 623-856-4880 Patient advocate ...................................................................... 623-856-8968 Pediatric clinic ......................................................................... 623-856-2273 Pharmacy refill call-in ............................................................ 623-856-3969 Photo services .......................................................................... 623-856-6168 Post Office ............................................................................... 623-935-1343 Public affairs ............................................................................ 623-856-6011 Recycling information ............................................................ 623-856-4749 Retiree Activities office............................................................623-856-3923 Rodgers Travel ........................................................................ 623-856-6894 Safety ........................................................................................ 623-856-6941 Security forces ..........................................................................623-856-5970 Security incidents .................................................................... 623-856-7777 Service calls CE maintenance ............................................... 623-856-7232 Sexual Assault Prevention/Response ................................... 623-856-4878 Shoppette ................................................................................. 623-266-0040 Sick call .................................................................................... 623-856-2273 South Gate VRC ..................................................................... 623-856-4768 Straight-Talk line ..................................................................... 623-856-7064 Telephone repair (Base) ......................................................... 623-856-4400 Thrift store ............................................................................... 623-935-5782 Ticket/tour office ..................................................................... 623-856-6000 Travel management office household goods ....................... 623-856-6425 TMO passenger travel ............................................................ 623-856-7035 Transient alert .......................................................................... 623-856-6204 Travel pay ................................................................................ 623-856-7028 Vehicle maintenance ............................................................... 623-935-6576 Veterinary services .................................................................. 623-856-6354 Weather .................................................................................... 623-856-6805 Wellness center ........................................................................ 623-856-2273 Youth center ............................................................................. 623-856-7470
by Capt. LYNDSEY HORN and
Capt. RYAN MCGUIRE
60th Air Mobility Wing Public Affairs
TRAVIS AIR FORCE BASE, Ca- lif. — We’re taking the momentum of a renewed focus on innovation and beginning to squander its potential, making it “just the next thing.” While senior leaders continue to emphasize innovation, our Airmen are becoming frustrated with the pace of real prog- ress and the disproportionate focus on innovation theater – i.e. exciting events that fail to deliver real capabil- ity. Our rate of progress is not due to a
lack of passion or intellect in our Air- men, but rather bureaucratic attempts to force innovative solutions through standard corporate processes designed in the Cold War.
You have asked the organization to disrupt itself, yet the traditional processes of our organization are built to wring risk out of decisions, not to expedite innovations that very well could fail.
Innovators are disruptors. Disrup- tors understand that innovation is not just technology and widgets. Innova- tion is about solving problems.
We believe Spark can change this narrative if properly supported. Spark
provides a valuable outlet for Airmen with a focus on delivering capability to the warfighter. Through multiple iterations over the last two years, Spark has adapted to leverage our Airmen’s abilities, solve problems and find successes locally.
Spark has failed, learned and suc- ceeded
Spark started as a group of moti- vated, and admittedly frustrated, indi- viduals. Frustrated with the small nui- sances that plagued their day-to-day work life, and how seemingly simple solutions were right outside the gate but just out of reach. Airmen felt frus-
See SPiRiT, Page 17
Lead people effectively, not efficiently
Story and graphic by JOSEPH COSLETT
90th Missile Wing
F.E. WARREN AIR FORCE BASE, Wyo. — A good test of leadership is how your team reacts to a fire drill. In the moment of a crisis or exercise, will your team be professional or juvenile? How the team handles a drill or an exercise directly reflects on how well you prepared them.
Throughout my career, I was instructed on my respon- sibility to get out of the building within minutes during a fire drill, and also where people needing assistance should go. I also learned about the roles people play to ensure a successful evacuation. All this sounded great ... then came the alarm.
The drill started, I witnessed people questioning the need for the fire drill, the way to exit, who was responsible for what role, what they needed to do before they exited and what they were not getting done. People went to the bathroom, talked, laughed and treated the drill like a joke and/or an inconvenience.
Let us pause for a moment and draw a comparison to how we lead people.
According to “The Seven Habits of Highly Effective Peo- ple,” by Stephen Covey, you have to lead people effectively, not manage them efficiently, to build trust and an effective team.
Most supervisors, managers and leaders can state what steps are needed to lead people effectively. They give clear guidance, roles, expectations and feedback. They may even have some cool catchphrases like: “People first, mission always” or “people are our priority.”
After the initial introductions, people are considered part of the mission and, in many cases, become an after- thought. We have a tendency to focus on the mission and run people as another transaction through email or by assigning tasks. Supervisors, managers and leaders will run people efficiently to get to the next task. This forms a
habit of transactional leadership.
When change or conflicts arise in a transactional environ-
ment, drama will ensue. Because people are creatures of habit, we will resort to quick-fix solutions, such as simple punishments or resolutions. However, if we don’t take the time to find the underlying reason for the conflict, it will repeat and generate dysfunction within the team, prevent- ing you from accomplishing the mission.
According to “The Five Dysfunctions of a Team,” by Patrick Lencioni, the main team dysfunctions are absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results. Does your team have some of these challenges? Then you may be a team in name only.
A supervisor, manager or leader practicing transactional leadership will deal with inappropriate behavior during the fire drill by issuing mass guidance or group discipline and expect a change in behavior. That will last right up until they check their email – forcing them back to the real mis- sion. This sends the message that other things are more important, it takes too much time to properly deal with, and it is not worth the conflict.
This is efficient, but not effective leadership.
The true goal is to use transformational leadership to create a culture of commitment. Leaders need to sell change or growth by using motivation and inspiration to promote change, proactive engagements and prioritizing group progress over individual.
The solution to building a good team and successfully completing a fire drill are similar.
First, establish a clear vision. In the fire drill example: Everyone gets out quickly and safely to save lives. The objective is to get more than 150 people outside within two minutes. The leader can find efficient processes to save time, but to meet the vision you need to get people to change their behaviors. There cannot be a time limit to change their
See LEAD, Page 13
Thunderbolt editorial staff
Publisher ....................................................Aerotech News and Review Editor ........................................................................... Deborah Leuthold Designer .................................................................................Tinna Sellie Advertising sales................................................................ 877-247-9288
Luke Air Force Base
Commander.................................................Brig. Gen. Todd Canterbury Public affairs chief ................................................. Maj. Rebecca Heyse Command information ................................... Master Sgt. Vilma Cantu
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