Page 21 - 2020 March Network News

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SPOTLIGHT

Quality service award recipient named

at Jefferson Medical Center

Tiffany Cookus, clinical coordinator, was recently named WVU Medicine Jefferson Medical
Center’s Quality Service Award winner for the fourth quarter 2019.

Cookus was nominated by a co-worker for going above and beyond to help a young boy
whose mother needed emergent surgery two days before Christmas.

“He was filled with anxiety that Santa would not be able to find him. Tiffany assured him that
Santa and the reindeer had a plan and they would find him for Christmas. She then gathered
a stuffed animal, book and some candy and placed it in a bag for him. The family was very
touched by the compassion and caring that Tiffany showed for their son,” the co-worker said.

Each quarter, the hospital’s service award committee selects an employee to receive the
quality service award. Criteria for selection as an award recipient includes: demonstrating a
consistently high level of productivity and quality of work along with a high degree of initiative
in performing work responsibilities, displaying exceptional dependability, exhibiting effective
relationships with others, displaying a commitment to service and serving the Jefferson
Medical Center community, and meeting the criteria for the WVU Medicine mission, vision
and values.

Nomination forms for the award are available at locations throughout the Jefferson Medical
Center campus. Anyone who witnesses an employee displaying outstanding service is
encouraged to complete and submit a nomination form.

Photo Cutline: WVU Medicine Jefferson Medical Center’s fourth quarter 2019 QSA winner is pictured
receiving her award. Left to right: Admin Director of Patient Care Services Linda Blanc; Medical/
Surgical, Special Care/Telemetry, and Transitional Care Nurse Director Jay Sine; Quality Service
Award Winner Tiffany Cookus; Vice President of Operations Neil McLaughlin.

VISION STATEMENT:

University Healthcare, as a unified health system, is the first choice for excellence in

patient-centered care and the best place for staff and physicians to practice.

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