Page 166 - USX Driver Handbook

U.S. XPRESS, INC. DRIVER HANDBOOK U.S. XPRESS, INC. DRIVER HANDBOOK
DRIVER LIAISON GROUP

The U.S. Xpress Driver Liaison Group can make your transition
into the U.S. Xpress family as easy as possible. The program consists of
devoted U.S. Xpress drivers who have hauled their share of freight and
now are willing to help you work through any issues or concerns you
might have.
The Liaison Group of experienced professional drivers is available to
answer questions, help you resolve issues, or simply offer an ear to listen.
They are on call 7 days a week and are on location from (M-F, 8:00 a.m.
– 6:00 p.m.) in the Tunnel Hill and Memphis Service Centers.
The Driver Liaison Group uses extensive knowledge of U.S.
Xpress policies and procedures to help all U.S. Xpress drivers quickly
resolve issues before they become problems. While the Liaison Group
encourages you to first notify your Driver Manager of any issue(s) that
may arise, the Driver Liaison Group is available if you need further
assistance.
At U.S. Xpress, Driver Managers have the critical responsibility
of keeping our drivers moving down the road. If your issue or concern
requires immediate attention and your Driver Manager is unavailable,
the Driver Liaisons are on hand to offer support. The U.S. Xpress Driver
Liaison Group is focused on helping fellow drivers.
The Driver Liaisons can offer helpful advice and help resolve
numerous issues including home time, Circle of Service, Satcom
questions, fuel routers, trip routers, directions and many more issues. If
the Driver Liaisons don’t have the answer at hand, they will make every
effort to work the proper channels to find the solution.

Driver Liaison Contact Numbers
Tunnel Hill, GA: 1-800-251-6291 – Ext. 321317
Olive Branch, MS 1-800-251-6291 – Ext. 296736

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