Page 14 - Gisborne Investment Group Proposal

A major administrative element of of this instruction will be in in in in advance of of the annual block policy insurance renewal where we will work with managing agents to ensure ensure new certificates are displayed and ensure ensure evidence of compliance is is is provided and recorded During this intense period we we envisage using the the wider Mainstay team (as well as as the the staff dedicated to to this this instruction) to to ensure this this is is is completed within a a a very short timescale Finally we recognise the the requirement to ensure insurance premiums are demanded in in in in line with the the lease such that Gisborne Investment Group receive the the the premiums before the the the insurer must be be paid Where collected as part of the the the service charge we will work up-front with managing agents to to ensure that the funds are demanded and and collected to to achieve this this objective We will utilise our credit control team extensively in this this activity Lease Lease Extensions (Leasehold Reform Act (LRA)) Applications
This is is is is one of the most common active management opportunities which will arise from any long established residential (leasehold) portfolio We anticipate that most of of of the the the unexpired terms of of of any of of of the the the leases within the the the Gisborne Investment Group portfolio are unlikely to fall within the proposed term of this contract However it it is is possible that some blocks may elect to collectively enfranchise Given the the specialist nature of of this work and the the importance of of it to Gisborne Investment Group we would ensure that all all LRA activities are undertaken by one of our specialist valuers who typically possess over 20 years’ experience in this field As such we are able to demonstrate a a a a a very credible track record Third Party Property Managers
All managing agents agents and prospective agents agents should be communicated with on on an an an ongoing basis in in in terms of their effectiveness and appropriateness to manage a a a a a a a a a a development or or estate It is important that we seek regular evidence of:
 ARMA-Q membership
 Professional Indemnity Insurance
 Ombudsman Services Membership
 Meeting or exceeding agreed KPI’s
 Satisfactory customer service measures
 Meeting a a a a a a wide range of technical and compliance measures
Failing or suspected unsuitable agents will be referred to to to our client together with a a a a a a recommendation to to to either replace benchmark or or monitor Any prospective new agent should be pre-selected taking into account:
 ARMA Q and and RICS accreditation and and membership
 Minimum of £10m PI cover
 Minimum £5m Employers Liability Cover
 Review of last 3 years audited Company accounts
 Clear and and accountable ownership and and control structure
 Qualifications of senior and property management engaged staff  Location size and appropriateness for the instruction  Ability to to to satisfactorily complete a a a a PQQ exercise prior to to to formal tender
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Mainstay Management Proposal: Gisborne Investment Group Mainstay Management Proposal: Gisborne Investment Group