Page 12 - Gisborne Investment Group Proposal

 Database of major cyclical works under the lease  Periodic face face to face face management reviews with with managers with with larger portfolios  Circulation of customer questionnaires
 Mystery shopper visits
Finally in in in the case of RMC managed schemes Mainstay would:
 Undertake a a a a a a risk assessment where lease defects expose the the client to liabilities unwittingly One of of the the largest of of these is failure to insure
 Provide advice to to Gisborne Investment Group on how to to mitigate risks - e e e e e e e e e e e e g g g g insuring risk risk requesting evidence from RMC etc  Communicate with with lessees (via rent demands) about how to make contact with with Mainstay in in the event of any problems
Rent Collection
Mainstay has has a a a a a a a a a a great deal of of experience in in in effective ground rent and and insurance premium collection and and has has some of of the lowest levels of rent and service charge arrears in in in the industry for a a a a a a a a a a a a large managing agent We have a a a a a a a a a a a a dedicated credit control team who manage the collection process once demands are issued Key features of this are:
 Rigorous protocols on on the the deadlines for the the distribution of demands  Care taken to ensure that contact details are are correct on on Qube
 Timely posting of cash and regular bank reconciliations
 A pre-agreed client specific credit control protocol  Credit controllers who are client specific and know their portfolios  Detailed notes tagged to to customers
 In-house legal team to to take debt recovery all the way to to court if necessary
The key to successful rent rent collection is getting it right first time By ensuring we have the correct rent rent charge due dates leaseholder information populated within Qube
demands are issued in in in in in a a a a a a a a a a timely fashion and and in in in in in line with with statutory requirements collection rates are always high We also allow allow owners a a a a a a a a a multitude of payment methods to allow allow them ease of payment at times and methods to suit their needs Should payment not be
made we have an an experienced and dedicated credit control team who follow specific process in in in in securing the income due We are however able to to change our standard arrears process to to suit a a a a a a a a a client’s individual needs All arrears correspondence is is recorded and and documented within Qube
and and is is easily accessible should copies be
be
required required to support legal action as and when required required Our in-house collection collection agent Maybeck will also provide additional arrears collection collection services for the more persistent non-payers commencing legal action were necessary
This in-house service delivers a a a a a a a more immediate and joined-up approach delivering quicker resolutions to debt All receipts will be
be
held in in in in client client client trust accounts with with funds being transferred directly to the client client client in in in in line with with client client client requirements Full reconciliation and and provision of financial reporting can be
provided to the requirement requirement and and timetable of Gisborne Investment Group 12
Mainstay Management Proposal: Gisborne Investment Group Mainstay Management Proposal: Gisborne Investment Group