Page 7 - Gisborne Investment Group Proposal

Our staff excel in in in the provision of customer service and and business administration supported through external and and in-house training such as the Institute of Residential Property Management (IRPM) Course and National Vocational Qualifications (NVQs) All customer customer facing staff have been through our five-star customer customer service training programme and and we continue to to to invest heavily to to to ensure our customer service standards remain industry leading We are an an an accredited Investors in People employer Mainstay
operates a a a a a a a a a business business management system to ensure our business business processes are clearly defined strict quality and and and time targets are set and and and our performance is monitored and and and continually improved Our Management System is ISO9001 accredited across the whole of our our business operations In addition our our Health and Safety systems are accredited to to OHSAS 18001 We are are a a a a a a a a a RICS member firm and our financial processes are are periodically audited by them to to ensure continued compliance with RICS Standards We have been very active in in in in shaping and and seeking to improve and and professionalise the residential management industry over over the the past 18 years We have actively contributed to ARMA and IRPM providing a a a a a a a number of board members over over the the years and and we have chaired both organisations and and a a a a a a a a number of sub committees The following diagram represents our current geographical spread Mainstay
Residential manages in in excess of 40 000 homes across England and Wales including:
We currently manage properties within
79%
of postcodes in England and and Wales 7 Mainstay
Management Proposal: Gisborne Investment Group Mainstay
Management Proposal: Gisborne Investment Group