Page 9 - Gisborne Investment Group Proposal

3 0 Our Approach
Mainstay has considerable experience in in in in working with a a a a a a a a a a wide range of institutional and private/leaseholder clients Approaching a a a new instruction however has some common elements:
 Gain a a a a a complete understanding of the client’s key objectives and and core values  Design a a a a service delivery model which aligns with these objectives and values  Create a a a strong team to deliver the instruction  Rigorously manage the instruction against agreed KPI’s
 Build and manage a a a a a a a sustainable relationship with the client  Continually evolve and improve the the the service throughout the the the term of the the the instruction We can evidence our knowledge and and agility in in in in taking on
on
substantial instructions and and managing them effectively with our recent experience of setting up and running very significant ‘step in’ arrangements that involved mirroring management detail for very large ground rent portfolios We have the confidence that we can quickly and efficiently take on
on
very large data sets without difficulty Our Management of Services to Gisborne Investment Group General
Mainstay uses Qube for all all its management functions and this will drive all all diaries the customer (leaseholder) database and to provide regular management information for for the client A dedicated team team would be be established for this instruction but our wider customer service team team will also be be trained to to support support as as required We see this as as particularly advantageous during the the peak demand periods and and to to support support the the administrative spike around the the the period the the the insurance renewals across the the the Gisborne Investment Group portfolio Our phone lines are available for extended hours from 8am to to 7pm Monday to to Friday Our administration team will work with our Operations and Finance Manger to prepare all required periodic reports for submission to Gisborne Investment Group as required Administration
Mainstay has extensive experience in in in in company structure and and management acting as as secretary and and producing accounts for for 190 residents’ management companies and and for for 20 Amenity Land SPVs Company Secretarial duties are performed by a a a a a a a a a a a a Mainstay Mainstay Group subsidiary Mainstay Mainstay (Secretaries) Limited within a a a a a a a a a a a a dedicated Company Secretarial team We have thorough experience in the management of SPV’s taxation board meeting papers minutes and and shareholders resolutions We benefit from a a a a a a a a good network of tax and and residential leasehold legal advisors 9 Mainstay Management Proposal: Gisborne Investment Group Mainstay Management Proposal: Gisborne Investment Group