Page 15 - ALCV Benefit Guide 2020

RESOURCES AND CONTACTS

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open enrollment. If
you are unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources Department.
AETNA

Medical
Member Services ……………………………………….…………….…..…………………………………………………. (877) 204-9186
Carrier Website ……………………………………………………………….………………………………………………. www.aetna.com
OPTUM BANK

Health Savings Account
Member Services ……………………………………….…………….…..…………………………………………………. (800) 791-9361
Carrier Website ……………………………………………………………….………………………………………………. www.optumbank.com
RELIANCE STANDARD

Dental
Member Services ……………………………………….…………….…..…………………………………………………. (800) 351-7500
Carrier Website ……………………………………………………………….………………………………………………. www.reliancestandard.com
Short Term Disability
Member Services …………………………………………..……………..…………………………………………………. (800) 351-7500
Carrier Website ………..…………………………………………..………………………………………………………… www.reliancestandard.com
VSP

Vision
Member Services …………………………………………..……………..…………………………………………………. (800) 351-7500
Carrier Website ………..…………………………………………..………………………………………………………… www.vsp.com
SUN TRUST

401(k)
Member Services (PlanLine)………...………………..……………..…………………………………………………. (888) 816-4015
Carrier Website (PlanLink)…..……………………………..…..………………………………………………………… www.suntrust.com/retirementsolutions
BURNHAM ADVOCATE HELP-LINE

Burnham Advocate……………………………………..……………..…………………………………………………... (800) 391-6812

Notes

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