Page 18 - Trident EE Guide 01-18 OPTION 1

RESOURCES AND CONTACTS

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open enrollment. If
you are unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources Department.

Aetna

Medical
Member Services ………..…………………………….…………….…..…………………………………………………. (877) 350-2217 (HMO)
Members Services ………………………………………………………………………………………………………….. (877) 204-0431 (OAMC/PPO)
Carrier Website ……………………………………………………………….……………………………………………… www.aetna.com
Aetna Navigator ..……………………………………………………………………………………………………………. www.aetnanavigator.com
Aetna Teladoc ………………………………………………………………………………………………………………... (855)TELADOC (833-2362)
Aetna Teladoc Website ………………………………………………………………………………………………….. Teladoc.com/Aetna
Aetna Pharmacy Management ..……………………………………………………………………………………… (800) 238-6279
Aetna Rx Home Delivery …………………………………………………………………………………………………. (866) 612-3862
Aetna Rx Home Delivery Website ..…………………………………………………………………………………. www.aetnarxhomedelivery.com
Aetna Specialty Pharmacy ………………………………………………………………………………………………. (866) 782-2779
Medical Pre-Certification ………………………………………………………………………………………………… (888) 239-1287 (HMO)
Medical Pre-Certification ………………………………………………………………………………………………… (888) 893-7696 (OAMC/PPO)
Aetna Behavioral Health ………....……………………………………………………………………………………… See back of ID card (HMO)
Aetna Behavioral Health …………………....…………………………………………………………………………… (800) 424-4047 (OAMC/PPO)
Informed Health Line (24 hr Nurse Line) .………………………………………………………………………… (800) 556-1555
Vision One Discount Program .………………………………………………………………………………………… (800) 793-8616
Health Connections Disease Management Program ………………………………………………………. (866) 269-4500
Beginning Right Maternity Program ..……………………………………………………………………………… (800) CRADLE-1
Dental
Member Services ……………………………………….…………….…..………………………………………………… (877) 238-6200
Carrier Website ……………………………………………………………….……………………………………………… www.aetna.com

Vision
Member Services ……………………………………….…………….…..………………………………………………… (877) 973-3238
Carrier Website ……………………………………………………………….……………………………………………… www.aetnavision.com

Employee Assistance Program
Member Services …………………………………………..……………..………………………………………………… (855) 283-1915
Carrier Website ………..…………………………………………..………………………………………………………… www.mylifevalues.com
User Name & Password: RESOURCES
Life/AD&D
Member Services …………………………………………..……………..………………………………………………… (800) 523-5065
Carrier Website ………..…………………………………………..………………………………………………………… www.aetna.com

Disability
Member Services …………………………………………..……………..………………………………………………… (866) 282-8495
Carrier Website ………..…………………………………………..………………………………………………………… www.aetna.com
Igoe

Flexible Spending Accounts
Member Services …………………………………………..……………..………………………………………………… (800) 633-8818 (Press 1 for Option #1)
Carrier Website ………..…………………………………………..………………………………………………………… www.goigoe.com
Email ………………………………………………………………………………………………………………………………. flex@goigoe.com

18