Page 15 - Confie Retail Benefits Guide

Benefits

Value-Added Programs

Health Advocate
Health Advocate is a program that provides you with experienced help when dealing with benefit related issues. Their team
includes highly trained registered nurses, backed by a staff of medical directors and administrative experts. When you call Health
Advocate for assistance you are assigned a Personal Health Advocate who takes responsibility for helping you to resolve problems.
Here are a few of the ways that they help:
• They help you get your claims and/or billing issues resolved.
• They help you get answers to your medical questions about test results, treatment plans, and medications recommended by
your doctor.
• They work with our insurance carriers to help obtain appropriate approval for services when necessary.
• They assist in communications between your doctors and the insurance companies.
• They help you locate and contact the best doctors, dentists, and treatment facilities in your networks.
• They share unbiased health information when you need to make an informed decision about your care.

Their years of experience make it easy. You need to make only one call or send an e-mail and your personal health advocate will:
• Act quickly and effectively on your behalf.
• Protect your privacy and keep information strictly confidential.
• Find the best answers.
• Make any necessary follow-up arrangements.

Contacting Health Advocate
If you need assistance dealing with benefit-related issues, you can speak directly with a highly trained
registered nurse by calling (866) 799-2725 or you can send an email to answers@healthadvocate.com

Cigna | Secure Travel
Cigna Secure Travel provides special assistance for emergency medical, financial, legal and communication assistance when you
travel. This program will provide you as a covered individual, access to a travel assistance customer service center from anywhere
in the world when traveling at least 100 miles from home. Cigna Secure Travel customer service is available 24 hours a day, 365
days a year wherever you are in the world. In an emergency, you can even call collect.

Cigna | My Secure Advantage
My Secure Advantage (MSA) is a financial wellness program that offers solutions to all types of personal financial challenges that
may occur due to a covered disability. Once your disability claim is approved, you and members of your household can work with a
Money Coach for 90 days at no additional cost to you. Plus, you’ll have access to the MSA website and your own web portal where
you can communicate with your coach, upload and share documents, view financial forums and webinars, and access financial
information.

Cigna | CIGNAssurance
This program provides free and confidential financial, bereavement, and legal support for your loved ones in the event of your
death while you are still actively employed with the company. Your beneficiary(s) will get free face-to-face counseling sessions with
a local Cigna Behavioral Health network therapist and telephonic counseling, legal and financial services as needed. This program
also includes access to a CIGNAssurance account – a free, interest-bearing account to keep your proceeds over $5,000 in a safe
place while your family is dealing with more pressing issues.

Accessing Cigna’s Value-Added Programs
• Cigna Secure Travel: Call (888) 226-4567 (US & Canada), (202) 331-7635 and group #57 (outside the US,
call collect), or email cigna@europassistance-usa.com.
• My Secure Advantage: Go to cigna.mysecureadvantage.com or call (888) 724-2262.
• CIGNAssurance: Go to www.cignassurance.com.

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