Page 4 - Hitachi Benefit Guide February 2018

Online Benefits Enrollment Process

As a newly eligible Team Member, you are required to enroll in benefits online by the deadline provided by The Company. If you
do not enroll in benefits within the deadline provided, you will automatically be enrolled in the Company paid benefits and
considered waived in any coverage that requires an election (including medical). You must wait until the next open enrollment
period, unless you have a qualifying event to update your coverage.

With the Sterling Online System, you and your family can access your benefits information whenever you want, from home or any
place where you have internet access.

How to Enroll
• Website: http://connect.sterlingadministration.com
• Company Code: 2499
• User Name: first initial followed by your last name and the last 4 digits of your social security number (no hyphens or spaces,
e.g., jsmith1234)
• Password: last 4 digits of your social security number. You may reset your password once you login
It is very important that you log in to Sterling and verify your personal information, elect or decline benefits, and identify a life
insurance beneficiary.

Important: Because benefits are effective immediately, you may not be “in the system” until weekly file feeds are sent secured/
electronically to the carriers. If services are needed immediately, it is important that you enroll as soon as possible and notify the
Payroll and Benefits Department in case we need to special handle your enrollment.

Paper Forms May Be Required
In addition to your online enrollment, paperwork may be required if you elect Voluntary Life and AD&D insurance. If your
elections exceed the guarantee issue (GI) amounts (which require health underwriting), you must complete a Cigna Evidence of
Insurability (EOI) Form and submit to Melissa Halverson, Manager, Payroll & Benefits—HRIS to complete the Employer section. A
copy of the form is located on our online benefit portal. Once the employer section is completed it will be sent directly to Cigna
on your behalf. It is your responsibility to answer any health questions and respond to Cigna should they have additional
questions or require a health physical. The Company will be notified if you are approved or denied for coverage. If Hitachi
Solutions doesn't receive your completed form within two weeks, your election over the GI amount will be voided and your
Voluntary Life/AD&D amount will revert back to your approved amount.

Electronic Disclosure and Online Benefits Information
You’ll find documents posted on your benefit portal such as the Summary of Benefits and Coverage (SBC), annual notices, carrier
benefit summaries, evidence of coverage booklets, claim forms, and much more. These documents include detailed information
about the Hitachi Solutions benefit plans and can help you plan for upcoming services. From work or home, 24 hours a day, 7 days
a week, you and your eligible dependents may access the website.

The Sterling Online System website contains important information regarding your benefits. It is our policy to disseminate all plan
information electronically. If you are unable to access the site or you prefer a hardcopy of the documents, please contact the
Payroll and Benefits Department.

Your Payroll Site - ADP
Payroll is managed through a separate system, ADP. Please be sure to register as a first time user.

https://workforcenow.adp.com
• First user’s registration code: hse-94080

If you have any questions, please contact Melissa Halverson, Manager, Payroll & Benefits—HRIS at
mhalverson@hitachisolutions.com or (949) 346-8594 (office).

4 Hitachi Solutions America Employee Benefits Guide | 2018