Page 14 - California Eye Management EE Guide 2019

Resources and Contacts

Anthem Blue Cross
Medical
HMO Member Services ….………………………..…………………………..…….……………………………………... (800) 888-8288
HSA Member Services …………………………..………..………….……………………………………………………... (866) 207-9878
PPO Member Services ….………………………..…………………………..……………………………………………... (800) 888-8288
24/7 Nurse Line …………………………………………..………………………….…………………………………………. (800) 700-9186
Home Delivery Rx ………………………………………………………………………………………………………………. (866) 297-1013
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca
Dental
Member Services …………………………………….………………….……………………………………………………... (877) 567-1804
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca

Life/AD&D
Member Services …………………………………………..……………..……………………………………………………. (800) 552-2137
Carrier Website ………..…………………………………………..…………………………………………………………… www.anthem.com/ca
Employee Assistance Program
Counselor Services ……………………………………………….……….…………………………………………………... (888) 209-7840
Carrier Website ……………………..………………...………….……………………………………………………………. www.resourceadvisorca.anthem.com
Anthem Blue Cross—Act Wise

Flexible Spending Accounts
Member Services …………………….……………….………………….…………………………………………………….. Check the back of your card
Carrier Website …………………….……………………………………………………………………………………………. For faster reimbursement, submit claims
online and request direct deposit reim-
bursement. You can access your account
information 24 hours a day,
seven days a week on the web site:
www.anthem.com.

The Burnham Advocate Help-Line: (800) 391-6812
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related
issues when you are unable to resolve them directly with your insurance carriers. You will receive fast, skilled
assistance with Medical and Dental provider issues, referral assistance, and claims management.

For help, simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or
claims issues, the Burnham claims specialist works as your insurance advocate, researching and resolving
problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular
updates until the issues are resolved.

Anthem Mobile App
With Anthem’s mobile app, you can manage your health care easily.
• Keep your ID card on your phone that can be viewed, faxed or sent via email right from your mobile device
• Find a doctor
• Find an urgent care center or hospital fast with maps and driving directions
• The Health Record tool keeps your records available and up to date
• Compare cost and quality for common procedures

Download the Anthem mobile app for free on the Apple iTunes App Store and the Android Market. To log in on your smartphone,
you must be registered on Anthem’s secure member site and have a user name and password.

14