Page 18 - New Hire Kit (Union)

sharphealthplan.com, at your service Important plan information

Health care concerns can arise at any time. We have resources in place to connect you to the information you need, At Sharp Health Plan, we take pride in our role as your trusted health care partner and advocate. We provide updates and
when you need it. Remember, we’re just a click away! We’re dedicated to providing updates and important information important information regularly to our members. Review this section and if you have any questions about the information
in a way that is most convenient for you. From sharphealthplan.com, you can: provided, please contact Customer Care or visit sharphealthplan.com.

• Find a personal doctor or specialist who is right for you • Access health news and articles

• Find an urgent care center or hospital near you • Visit our member center for the latest updates Member Handbook
• Visit our prevention and wellness center • Register for Sharp Connect Your Member Handbook provides information on how to use your Sharp Health Plan benefits, including:
• Use health and wellness resources
• What services are included or excluded from coverage • What to do if you need emergency services
• How to find information about Sharp Health Plan providers • How to voice a complaint or file an appeal

Sharp Connect, your member portal • How to access primary, specialty, behavioral health and • How to request language assistance
hospital services
• How to submit a claim
Easily manage your plan through our member portal, Sharp Connect. By creating an account, you can securely access your • What to do if you need care before or after regular • Benefit restrictions that apply to services outside of
complete plan information, including information about your PCP, estimated costs and so much more. office hours Sharp Health Plan
• How to access care when you are outside the service area
• Securely access details of your coverage • Update your contact information
• Check benefits, eligibility and costs • View, print or request your member ID card All of this information and more can be found online in the Member Handbook, at sharphealthplan.com/login,
a secure website. You will also find additional information about your specific benefit plan, including copayments and other
• Choose or change your PCP • Download member forms and view correspondence
financial responsibilities.

If you have any questions about this information or would like a paper copy of the Member Handbook, please email
Customer Care at customer.service@sharp.com or call 1-800-359-2002. We are available to assist you from 8 a.m. – 6 p.m.,
Monday to Friday.

Need community resources?

2-1-1 San Diego is a free, 24-hour, confidential phone service
that connects you to over 6,000 resources across San Diego.
From housing and legal assistance, to financial and senior
services, this is your connection to your community.
Learn more at 211sandiego.org, or simply dial 211.

Language translation and interpretation —

available at no cost to you

Free language help is available to all Sharp Health Plan members. If you need language help, please call us at 1-800-359-2002.
Let us know your preferred language when you call. We can have someone help you read this guide. You may also be able to
get marketing materials in your language and an interpreter to help you talk to your doctor or health plan.

La ayuda con el idioma es gratuita y está disponible para todos los miembros de Sharp Health Plan. Si necesita ayuda en su
idioma, llámenos al 1-800-359-2002. Díganos cuál es su idioma de preferencia cuando llame. Podemos tener a una persona
disponible para ayudarlo a leer esta guía. Usted también puede obtener material promocional en su idioma y la ayuda de un
intérprete para hablar con su médico o su plan de salud.

16 We’re here to help! | sharphealthplan.com 17