Page 19 - Surfline Benefits Guide 2017

Contacts

Below is a list of insurance carrier contacts, should you require assistance with your benefit questions following open enrollment. If you are
unable to resolve your issues or questions with the insurance carriers directly, please contact People Operations.

EaseCentral - Online Benefits Enrollment
Website ...................................................................................................................................... www.surfline.easecentral.com
Blue Shield - Medical
Member Services ....................................................................................................................... (888) 256-1915
Carrier Website .......................................................................................................................... www.blueshieldca.com
Guardian - Dental, Life/AD&D, Disability

Member Services ....................................................................................................................... (800) 541-7846
Carrier Website .......................................................................................................................... www.guardiananytime.com
VSP - Vision
Member Services ....................................................................................................................... (800) 877-7195
Carrier Website .......................................................................................................................... www.vsp.com
Guardian - EAP
Member Services ....................................................................................................................... (800) 386-7055
Carrier Website .......................................................................................................................... www.ibhworklife.com
User Name: Matters
Password: wlm70101
United Pet Care - Pet Insurance
Member Services ....................................................................................................................... (949) 916-7374
Enrollment Website ................................................................................................................... www.unitedpetcare.com/surfline
Fidelity Investments - 401(k)
Member Services ....................................................................................................................... (888) 503-7526
Carrier Website .......................................................................................................................... www.401k.com
Transamerica - Supplemental Benefits
Member Services ....................................................................................................................... (888) 763-7474
Carrier Website .......................................................................................................................... www.transamericaemployeebenefits.com

The Burnham Advocate: (949) 252-4566

The Burnham Advocate customer service help-line can provide assistance with insurance related issues when you
are unable to resolve them directly with the insurance carriers listed above. With the Burnham Advocate help-line,
you will receive fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and claims
management. For more complicated questions or claims issues, the Burnham claims specialist works as your insurance
advocate, researching and resolving problems quickly and effectively. If further action is required, the Burnham
Advocate will provide regular updates until the issues are resolved!

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