Page 19 - Incipio EE Guide 01-19 CA Semi-Monthly

RESOURCES AND CONTACTS

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open
enrollment. If you are unable to resolve your issues or questions with the insurance carriers, please contact the
Human Resources Department.

ANTHEM BLUE CROSS
Medical
Member Services ……………………………………….….………….…..…………………………..…… (800) 888-8288
24/7 Nurseline ………………………………………………….………………………………………….…… (800) 700-9186
Pre-Certification Review …………………………………..……………………………………………… (800) 274-7767
Pharmacy Services (Express Scripts) …………….………………………….…………….….. (800) 700-2541
Pharmacy Mail Order Services (Express Scripts) …….………………………….……… (866) 297-1013
Carrier Website ………………………………………………………………..………………………….…… www.anthem.com/ca
Virtual Visits ……………………………………………………………………………………………………… www.livehealthonline.com
Vision
Member Services …………………………………………..……………..…….…………………………… (866) 723-0515
Carrier Website ………..…………………………………………..……………….………………………… www.anthem.com/ca

Employee Assistance Program
Member Services …………………………………………..……………..……….………………………… (888) 209-7840
Carrier Website ………..…………………………………………..………………….………………...…… www.resourceadvisor.anthem.com
(Program Name: AnthemResourceAdvisor)

Life/AD&D and Disability
Life/AD&D Claims …………………………………………..……………..………….………………….… (800) 552-2137 | lifeclaims@anthem.com
Disability Claims ………………………………………………………………………….…………………… (800) 232-0113 | disability@anthem.com
Carrier Website ………..…………………………………………..……………………….………………… www.anthem.com/ca

KAISER PERMANENTE
Medical
Member Services ………………………………………..…………….…..………………………………… (800) 464-4000
Carrier Website …………………………………………….………………….………………………………. www.kaiserpermanente.org

UNITED CONCORDIA
Dental
Member Services …………………………………………..……………..…….…………………………… (800) 332-0366
Carrier Website ………..…………………………………………..……………….………………………… www.unitedconcordia.com

DISCOVERY BENEFITS

Flexible Spending Accounts
Member Services …………………………………………..……………..……………….………………… (866) 451-3399
Carrier Website ………..…………………………………………..………………………….……………… www.discoverybenefits.com

UNITED PET CARE (UPC)
Pet Care
Member Services …………………………………………..……………..……………….…………………. (949) 916-7374
Carrier Website ………..…………………………………………..………………………….………………. www.unitedpetcare.com/incipio

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