Page 5 - Community Health Systems Guide 2020 v2 (CHSI Review)

Medical Benefits

Kaiser Permanente | HMO Medical Plan

With the Kaiser Permanente Health Maintenance Organization (HMO) plan, you must obtain services at a Kaiser Permanente
facility, except in the case of emergency. All of your care must be directed through your selected doctor, but you can choose
and change your doctor at any time, for any reason. Kaiser Permanente integrates all elements of healthcare such as
physicians, medical centers, pharmacy, and administration in one convenient facility. In addition, Kaiser Permanente offers
online tools so you can email your doctor’s office, make appointments, refill prescriptions, and more.

Kaiser Permanente | Tools & Resources

Kaiser Permanente offers a wide array of tools and resources to support you:

Phone and Video Doctor Appointments: If you have a non-emergency health issue or are traveling away from home, you
can make an appointment with your doctor (or any Kaiser doctor) via online video or over the phone at no charge. Phone
and video doctor appointments can be helpful for follow-up care, and also can help with medical conditions such as cold and
flu symptoms, allergies, bronchitis, urinary tract infection, respiratory infection, sinus problems, ear infections and more. To
make a phone or video appointment, call (800) 464-4000, visit www.kaiserpermanente.org, or download the Kaiser
Permanente mobile app at the App Store or Google Play.

Advice Nurse: Kaiser gives you 24/7 access to registered nurses over the phone. If you’re not sure whether you need to see
a doctor or not, or if you or your family have health questions, an Advice Nurse can help. To speak with an Advice Nurse, call
(800) 464-4000.

Kaiser Permanente | Online Health
Kaiser offers many time-saving online health tools, including:
• Prescription Refills: Order refills and have them mailed directly to your home at www.kaiserpermanente.org/rxrefill
• Symptom Checker: If you experience certain symptoms and you want to know more before you decide to see a doctor,
explore the online symptom checker at www.kaiserpermanente.org/symptoms
• Health Encyclopedia: Learn more about health at www.kaiserpermanente.org/health
• Drug Encyclopedia: Learn more about prescription drugs at www.kaiserpermanente.org/medications
• Drug Formulary: Find out if a drug is covered by Kaiser at www.kaiserpermanente.org /formulary
• Natural Products and Supplements Guide: Learn about these at www.kaiserpermanente.org/naturalmedicines
• Decisions for Serious Health Issues: Make informed choices about serious health issues by visiting
www.kaiserpermanente.org/healthdecisions

Kaiser Permanente | ChooseHealthy Discounts
This program offers a directory of complementary care providers, an online store, fitness club discounts, savings on health
products and services, and more, including:
• Fitness facility memberships (10 percent discount with a participating fitness facility)
• Chiropractic care (25 percent discount off a contracted chiropractor's usual and customary fees)
• Acupuncture (25 percent discount off a contracted acupuncturist’s usual and customary fees)
• Massage therapy services (25 percent discount off a contracted massage therapist’s usual and customary fees)

Get Started with ChooseHealhty
go to www.choosehealthy.com or call (877) 335-2746.

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